Customer Experience Blog - Qmatic

Click & Collect is important for quality retail customer service. Here’s how brands can achieve measurable benefits with a seamless online and in-store …

Most retailers offer omnichannel shopping, but many can’t optimize the model because experience gaps interrupt customer flow. Here’s how to spot those …

Qmatic considers a Forbes article by Adrian Swinscoe, discussing how customer journey intelligence is vital to providing the greatest experience for …