Retail
Click & Collect is important for quality retail customer service. Here’s how brands can achieve measurable benefits with a seamless online and in-store …
omnichannel
Most retailers offer omnichannel shopping, but many can’t optimize the model because experience gaps interrupt customer flow. Here’s how to spot those …
Customer Journey Intelligence
Qmatic considers a Forbes article by Adrian Swinscoe, discussing how customer journey intelligence is vital to providing the greatest experience for …