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2 min read
Customer Experience
Good Things Come to Those Who Manage Experiences
At Qmatic, we’re in the business of orchestrating better experiences. In many cases this is about managing waiting. But what is waiting, really? It has to do with time, of course. And a need – or you wouldn’t be waiting in the first place. We’ve been thinking hard about this, seemingly trivial, matt...
2 min read
Customer Experience / Retail
“Click & Disconnect” – how to lose retail customers at the point of fulfillment
We all know that “Click and Collect” represents a huge opportunity for retailers to enhance their customer’s view of their brand, to lower costs from unsuccessful deliveries and to increase basket size. But it seems to me, that in the headlong rush to “digitise” their bricks and mortar business mode...