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3 min read
Customer Experience / Retail
Why digital line management is key to improving retail’s customer experience
Progressive stores had already been using ecommerce to pump up sales, but when COVID hit, the retail world was shaken to its core. Customers were hesitant to shop in person but found that the experience of ordering online and getting the purchase delivered on time was often inadequate. Brick-and-mor...
3 min read
Customer Experience / Public
Citizen experience management is revitalizing government agencies
At a time when citizens are demanding better service, government agencies are striving to find solutions for how to make it happen. The Biden administration recently updated guidance from the Office of Management and Budget [OMB] to improve customer experience. This executive order directs agencies ...