qmatic-logo
  • Products
  • Qmatic AI
  • Solutions
  • Partners
  • Insights
  • Q-Store
Request a demo Contact

Platform

  • app-window
    On-premises: Qmatic Orchestra...

    Enterprise solution built for organizations with complex requirements, multiple service points, and branches

  • cloud
    SaaS Qmatic Cloud Solution

    An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services

  • presentation
    Product tour

    See Qmatic Cloud Solution from the inside

Customer journey management

  • calendar-dots
    Appointments Management

    Create more valuable and personalized experiences for your customers through simple scheduling

  • check-square
    Resource Management

    Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand

  • call-bell
    Counter

    Empower your staff to deliver faster, smoother customer service.

  • circle-dashed
    Journey Manager

    Journey Management is the core orchestration engine within Qmatic Orchestra Platform.

  • handshake
    Concierge

    Create a seamless first impression from the moment customers arrives.

  • monitor-play
    Digital Signage

    Elevate your customer experience with informative and engaging digital signage solutions

  • device-mobile
    Mobile Ticket

    Let your customers wait virtually, anywhere, with virtual queues

  • hand-heart
    Qmatic Care

    Ensure your system is always optimized and working perfectly

  • puzzle-piece
    Integrations

    Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

Powered data platform

  • sparkle
    Qmatic AI

    Enhance operations with AI-powered insights and intelligent assistance

Products

  • chats-circle
    Qmatic AI Chat

    An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7

  • headset
    Qmatic AIVA

    AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

Industries

  • hospital (2)
    Healthcare

    Manage and optimize the flow of patients from arrival to discharge

  • building-office (1)
    Government

    Deliver accessible and efficient services that meet citizen expectations

  • cash-register (1)
    Retail

    Provide a frictionless customer experience that boost loyalty and sales

  • cards
    DMV

    Provide fast and efficient services and improve the customer and workforce experience

  • bank (1)
    Retail Banking

    Manage visits and appointments at your branch offices with ease

  • graduation-cap
    Education

    Create easy access to student services both on-campus and online

  • building-office (1)
    Public Sector

    Deliver faster and efficient services for citizens with streamlined operations.

All Solutions

  • Queue Management

    Serve customers efficiently and reduce wait times

  • Appointment Management

    Improve operations with appointment booking and arrival management

  • Virtual Queuing

    Let customers wait anywhere with mobile tickets

  • Virtual Meeting

    Connect customers and staff through seamless virtual meetings

  • Customer Journey Management

    Manage flow from beginning to end, and get insights into your operations

  • Visitor Management

    Provide a seamless experience and personalized services for visitors

  • Business intelligence

    Collect data from every touchpoint and get business insights

  • Customer Feedback

    Capture customer feedback and gain insights to improve experiences

  • Qmatic Certified Hardware

    Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

  • globe
    Partner program

    Explore the benefits of partnering with Qmatic

  • bag-simple
    Sales partner

    Grow your business by selling Qmatic solutions

  • code-block
    Development partner

    Build integrated solutions that extend Qmatic capabilities

  • certificate
    Hardware partner

    Deliver certified hardware for seamless Qmatic solutions

  • bookmark-simple
    Partner directory

    Find a Qmatic partner in your region

For Partners

  • ticket
    Partner Event

    Discover our partner events that bring our partner network together to connect, collaborate, and learn

  • folder-lock
    Partner Portal

    Already a partner? Log in to the portal

Inisghts

  • article
    Blog

    Explore insights, trends, and ideas shaping the future of customer journeys.

  • address-book
    Customer Stories

    See how organizations use Qmatic to improve customer experiences and operations.

  • newspaper
    Resources

    Explore guides, reports, webinars, and other resources from Qmatic.

  • newspaper-clipping
    News

    Stay up to date with the latest news and announcements from Qmatic.

About Qmatic

  • info
    About Qmatic

    Learn more about Qmatic, our story, and how we help organizations create better customer journeys.

  • headset
    Qmatic Support

    We offer service and support to help maintain your investment in your Qmatic Solution

  • question
    FAQ

    Find answers to frequently asked questions about Qmatic and our solutions.

Products

Platform

On-premises: Qmatic Orchestra... SaaS Qmatic Cloud Solution Product tour

Customer journey management

Appointments Management Resource Management Counter Journey Manager Concierge Digital Signage Mobile Ticket Qmatic Care Integrations

Qmatic AI

Powered data platform

Qmatic AI

Products

Qmatic AI Chat Qmatic AIVA

Solutions

Industries

Healthcare Government Retail DMV Retail Banking Education Public Sector

All Solutions

Queue Management Appointment Management Virtual Queuing Virtual Meeting Customer Journey Management Visitor Management Business intelligence Customer Feedback Qmatic Certified Hardware

Partners

Become a partner

Partner program Sales partner Development partner Hardware partner Partner directory

For Partners

Partner Event Partner Portal

Insights

Inisghts

Blog Customer Stories Resources News

About Qmatic

About Qmatic Qmatic Support FAQ
Q-Store
Request a demo Contact

Qmatic Knowledge

Subscribe
featured-image
Government

Reimagining the Frontline in Veterans Healthcare: Why Workforce Experience Is Becoming a Strategic Priority

Veterans Healthcare Is Entering a New Operational Era

October 01, 2024

Read more
Knowledge Product Updates Qmatic News
Patient Appointment Systems in Hospitals

3 min read

Patient experience / Healthcare technology / data insights / Patient Journey

Patient Appointment Systems in Hospitals

The digitalization of the healthcare industry has accelerated in the past few years and there’s no indication that this development will pace down in the near future either. The benefits of using technology, such as patient appointment systems, in hospitals and outpatient clinics are many. In this a...

August 31, 2023

Patient Journey Mapping

5 min read

Healthcare / Healthcare technology / Patient Journey

Patient Journey Mapping

An efficient patient journey mapping is the key to improving the quality of patient care. Many healthcare providers face the challenge of budget constraints, limited resources, and having too many priorities to handle at the same time. With this combination of pressure and stress, streamlining workf...

May 18, 2023

Streamlining patient journey for a more efficient lab

4 min read

Patient Journey

Streamlining patient journey for a more efficient lab

Running a lab can be overwhelming. From checking in patients, collecting specimens, running analyses, and relaying results to patients and providers, it is easy to lose sight of a critical component - the overall patient experience. Since the Affordable Care Act (ACA) was passed in 2010, patient exp...

January 25, 2023

Forecasting: Using Patient Journey Management to Future-Proof Your Outpatient Clinic

4 min read

business intelligence / Patient Journey

Forecasting: Using Patient Journey Management to Future-Proof Your Outpatient Clinic

The challenges of running an outpatient clinic are numerous, variable, and often relentless. Depending on the size of your facility, the number of services offered, daily patient volume, and the size of your workforce, getting a handle on how to best manage all the moving parts can be exhausting. Th...

December 14, 2022

Integrating a patient journey manager with a hospital information system using HL7

3 min read

Healthcare / Healthcare technology / Patient Journey

Integrating a patient journey manager with a hospital information system using HL7

Managing patient journeys is the key to an improved patient experience, a better quality of care, and increased efficiency. Many healthcare decision-makers have noted the importance of using a patient journey management system, but face challenges in optimizing and integrating it with their hospital...

October 21, 2020

Patient flow management for seasonal flu and COVID-19 vaccinations

3 min read

Healthcare / Patient Journey / safe queuing

Patient flow management for seasonal flu and COVID-19 vaccinations

This year, vaccinations for the seasonal flu will be different due to the COVID-19 pandemic. Many patients are reluctant to visiting caregivers right now, but those worries should not stop anyone from getting their seasonal flu vaccinations. Fortunately, you as a healthcare provider can make their m...

September 23, 2020

Virtual queuing tips to aid social distancing for service providers

2 min read

Healthcare / Patient Journey

Virtual queuing tips to aid social distancing for service providers

The current situation regarding COVID-19 has required us all to take precautionary measures and practice social distancing to reduce the risk of infection. For businesses, this poses a few challenges. Some services must remain available to accommodate the needs of customers. At the same time, the hi...

March 20, 2020

Minimize clinic waiting times to avoid virus spread

2 min read

Healthcare / Patient wait times / Featured / Patient Journey

Minimize clinic waiting times to avoid virus spread

In times of coronavirus breakouts and in the middle of the regular influenza season, there is an ongoing debate on how to avoid spreading of infections. One should point out that people suspected to carry the corona virus are treated with extra care, but it actualizes the never-ending story of the r...

March 11, 2020

1 2

Keep updated on thoughts, facts, and knowledge!

qmatic-logo-2022-neg

Qmatic provides customer journey management solutions, including virtual queuing and appointment booking, to streamline the flow of people in physical environments. Their technology helps organizations optimize service efficiency and improve the overall customer experience.

Qmatic Headquarters

Krokslätts Fabriker 30

431 37 Mölndal
Sweden

Email: info@qmatic.com

Contact

  • Talk to sales
  • Customer support
  • Become a Qmatic partner
  • Find a partner

Shortcuts

  • About Qmatic
  • Careers
  • Qmatic news
  • Customer stories
  • Qmatic Status

Copyright © 2026 Q-Matic AB

  • | Privacy Policy |
  • Quality Policy |
  • Security |
  • Terms & Conditions
linked_in icon-facebook icon-youtube