grâce à nos systèmes innovants dédiés au parcours client, nos solutions intelligentes de gestion des files d'attente ainsi que nos applications et logiciels conviviaux
Instant Mobile Queue Management Package
Gérer efficacement
les rendez-vous et le flux de clients
Si vous désirez simplifier et harmoniser lagestion de votre parcours client, Orchestra est le point de départ idéal.
Simple et efficace pour vous et vos clients.
Découvrez comment nos clients du monde entier utilisent Qmatic pour améliorer l’expérience client, optimiser les processus et offrir un parcours client fluide.
Qmatic présente Qmatic Cloud Appointments
Qmatic introduceert Qmatic Cloud Appointments
Solution de prise de rendez-vous pour la vaccination dans une grande ville américaine
Alors que les campagnes de vaccination massive contre la COVID-19 se déploient dans le monde entier, les municipalités et les agences de santé doivent gérer non seulement les vaccins et les vaccinations, mais aussi les personnes qui les effectuent et les reçoivent, tout en respectant la distanciation sociale.
La ville de Ninove choisit Qmatic pour son centre de vaccination
Lorsque la ville belge de Ninove a mis en place un centre temporaire pour distribuer des vaccinations contre la COVID-19 à ses citoyens, elle a choisi Qmatic pour les aider à minimiser les temps d’attente tout en favorisant la distanciation sociale pour tous les visiteurs.
Most healthcare providers have been trying to improve the patient experience since the Affordable Care Act (ACA) was passed formally in 2012. Since patient experience influence a lot of things, including reimbursements and penalties, it has been one of the top priorities. Consequently, healthcare providers across the continuum of care, from single clinics to large hospital centers, are paying particular attention to how each patient perceives the care they received.
Governments across the world are under pressure to improve government efficiency and public sector performance and at the same time contain expenditure growth. While factors such as aging populations and increasing health care and pension costs add to budgetary pressures, citizens are demanding that governments be made more accountable for what they do with taxpayers’ money in the day-to-day delivery of services.
The customer has been in control for a long time. That is a well-known fact. It has often not been the case in the healthcare industry, though, but patients are catching up fast. With private options and online ‘digital health’ services growing, patients are deciding how they want to receive their healthcare. To become a patient’s preferred healthcare provider these days, you have to put the patient experience front and center. That means putting an end to one of the top complaints – long wait times. Learn how doing a patient waiting time analysis can help make long wait times a thing of the past.
