Qmatic s’engage à tenir les acteurs du secteur pleinement informés de l’évolution de la situation et à les soutenir pendant cette période difficile, tout en respectant les directives et recommandations des autorités locales.
La collaboration réussie entre Qmatic, leader mondial de la gestion du parcours client et la ville d'Utrecht se poursuit avec un contrat étendu incluant un système de rendez-vous de pointe basé sur le cloud.
As we’re entering a new phase in the COVID-19 pandemic, businesses and service providers are preparing to reopen once restrictions are relaxed. When it’s time to reopen, there’s a good chance that customer footfall will increase, as their demands have been put on hold for some time. Meanwhile, there’s still an urgent need to maintain social distancing and high safety standards as the risk of virus spread remains high. This is a challenge that requires advance planning and big adjustments. How can service providers and businesses adapt to this new normal?
Government offices around the world are opening up again and the demands on their services are bigger than ever. Here I will tell you how government offices, city halls and other public service offices can go about to assure adherence to regulations and restrictions regarding covid-19 pandemic and still start providing services to the society again.
In the coming weeks or months, lockdown and restrictions will be eased, and service providers will need to be prepared to accommodate customers in these times. As the COVID-19 risk will still potentially be high and some restrictions will still be in place, they need to remain cautious when reopening their premises and delivering their services.