The One Thing You Need for an Impactful Customer Experience

The One Thing You Need for an Impactful Customer Experience

Sven-Olof Husmark | 3/3/2016 4 min

Qmatic Healthcare

These days, it’s almost impossible to think of a place that lacks at least some kind of structured queuing process. From check-in kiosks to digital signage throughout the environment, people expect to have a degree of control over their experience, as well as a sense of awareness about their waiting time.

Qmatic developed Solo to be a single-location customer journey management platform for on-premise deployment. It is a modular, stand-alone system that installs simply, can be integrated to generate business intelligence analytics, handles multiple service categories and basic needs, and scales as needed. Together with a Wifi option and Qmatic’s mobile apps for the workforce and digital signage screen, Solo becomes a totally wireless solution which just needs to be plugged in to be good to go. 

Whether you are a retailer, a walk-in clinic, or government office, you need to have some form of customer journey management in place within your environment. And it can be incredibly simple to implement the resources to manage your customers’, patients’ and citizens’ individual journeys – especially compared to the exponential positive impact it can have on your organization. 

  • Flexibility Across the Solution
    Solo is a self-contained solution. No PC is required for installation, and the system can work on a network or offline. It can be installed in a single location or a host of sites, and can handle a wide range of customer needs across several service categories, including customer self-check-in, customer and staff alerts, and digital signage. 

  • Clear and Relevant Communication
    Providing a shorter actual or perceived wait time and a more pleasant waiting experience comes down to how effectively you manage your customer flow and how well you communicate. Solo have built in digital signage features and it can integrate with third party digital signage solutions. With the Communication/SMS option in Solo you can free your customers from waiting in a physical line altogether. When employees and customers have a common understanding of service times and processes, every engagement point is significantly more efficient and pleasant. 
  • Extend Useful Intelligence
    Solo aggregates vital customer journey management activity. The statistical data can be accesses locally or be consolidated centrally via a central BI solution. Employees can access user-friendly reports and real-time operations panels containing information useful for improving each customer engagement and driving operational efficiencies. 

  • Supports Growth and Grows with You
    As your needs expand in size or complexity, Solo can extend without the need to replace existing hardware or other components. It is designed to be extendable and work as part of the fully integrated Orchestra enterprise system

Qmatic created Solo to work exactly how each of our customers need to use it to support the best possible experience for their own people. It is the single most useful solution that exists for organizations that care about the quality of their environment, the fulfillment of their employees, and the lasting relationships with their customers, patients and citizens.

Sven-Olof Husmark

Sven-Olof Husmark

Vice President & Chief Marketing Officer, 2013-2017.

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