The simplest, most powerful queue management solution for improving operational efficiency and customer satisfaction in your environment.
Solo connects with Digital Signage to communicate text, images and other relevant information to customers, patients and citizens in your waiting and service environments. It can seamlessly integrate with Qmatic and third-party digital signage solutions. And with our unique solution, Qmatic Hub, you can control where messages appear and to plug in any type of video feed to create enhanced customer flow, lower perceived wait time, and satisfied customers.
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Solo Mobile allows customers to join the queue by entering their contact information in a self-check-in kiosk. Then, rather than standing in a line, they can enjoy their wait time productively. The system uses the information to send email and SMS notifications that enable employees to summon each customer when it is his or her turn.
Install Solo on its own wireless network quickly and simply from the Qmatic self-service kiosk. No software, PC, or special wiring is needed. This intuitive plug-and-play resource connects the most important customer journey communication functions.
Together, the Spotlight mobile media player app and Mobile Connect form a complete queue management solution. Employees can maximize productivity and service by calling customers, sending mobile alerts, and updating digital signage exactly when needed to keep the environment working efficiently.
Solo Mobile Connect is a smart business app for Android and iOS that empowers your mobile workforce to engage personally with customers and to make informed service decisions with speed. This insight and responsiveness lead to more productive employees and improves the customer experience.
Solo is ideal for locations with one or more service categories like self-check-in, Click and Collect, SMS and email notifications, and digital signage. Its web-based, mobile, and wireless solutions work on a network or offline, and are easy to install and integrate.
It also aggregates vital customer journey management activity including customer service volume, services requested and wait times. These up-to-date journey insights can be reported to a central management information system you can use to keep improving.
As your business or your needs grow, you can upgrade Solo to work with Orchestra without replacing hardware, making it a cost-effective way to scale your solution.
If you’re scaling your business, or simply want to explore more functionality, then Qmatic Orchestra is the solution for you.
It provides an omnichannel customer journey management platform that handles complex queuing, whether it is virtual, physical, or a mix of both across all industries.
Together with its Business Intelligence portal, you can gather insights through real-time data and comprehensive reports, with an intuitive dashboard and a centralized overview of all your branches.
