.svg)
.svg)
.svg)
.svg)
Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
2 min read
Qmatic launches newest release of Orchestra, its leading customer journey management software
Qmatic, a leader in customer journey technology solutions and insights, today launched Orchestra 6, the latest version of its enterprise-class, industry-leading customer journey management software platform. Orchestra is designed especially for organizations that have distributed operations and mult...
1 min read
Qmatic Hires New CEO for the US to Expand Its Presence in North America
Qmatic recently appointed Jeff Green CEO, US - Qmatic. This appointment is part of the company’s strategic emphasis on expanding its presence in North America. Green brings over 20 years of growth-focused organizational leadership and a proven track record of creating winning customer programs to hi...
1 min read
Qmatic Expands Global Reach with Acquisition of German Market Leader
“NetCallUp is an extremely accomplished company with a strong entrepreneurial spirit. We see significant opportunities for continued growth in the government sector, and with the combined strength of NetCallUp and Qmatic, we also intend to invest in healthcare, banking and retail in the DASH region,...
1 min read
Qmatic works with the Elche City Council in Spain to provide citizen services and accessibility for the blind and visually impaired
In order to provide the same quality integral service for everyone, the Elche City Council decided to incorporate the ability to service blind and visually impaired citizens by means of self-service kiosks with special options. These kiosks allow a citizen to check-in when they arrive at the City Co...
0 min read
Great inspiration at the Javaforum event
With Java being such an important part of what we do, it’s always key to keep up with the the latest and both learn from others and share insights to ensure we deliver the best possible solutions. At Javaforum in Gothenburg we were able to not only be inspired but also to sponsor the event. Henrik L...
1 min read
Release of Orchestra 5.4
Orchestra comes in two editions: Orchestra Enterprise and Orchestra One. Both editions have received significant updates in the following areas: New in Orchestra 5.4 Orchestra Business Intelligence replacing Score Orchestra Business Intelligence is the new name for Score which not only receives a fa...
1 min read
Capitec Bank named best at customer service in the financial industry
Capitec Bank took first place for financial services and third place overall in the Ask Afrika Orange Index® Award. Powered by Qmatic Customer Experience Management (CEM) solutions Capitec Bank has been voted South Africa’s favourite financial institution in terms of customer service. Capitec Bank t...
1 min read
Interview with Bob Thompson, Customer Think, at Great Experience 2014
CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. The site serves 80,000+ visitors per month from 200 countries. Listen to Bob talking about the five habits of customer centric companies. About the Great Experience Event We bel...
1 min read
White paper: Customer Journey Management for Telecom stores
Retaining customers and keeping them loyal to your brand is a challenge. It is old news that as many as 89% of the retail customers will simply leave after just one single bad experience. It shows that the experience delivered has to be not only great; it needs also to be consistent during time. We ...