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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
3 min read
Retailers Believe they Provide a High Level of Customer Experience, but Consumers Disagree
Bedfordshire – 15 May 2014 – Consumers confirm they’re being let down when it comes to experiencing a consistent, positive and true to brand value experience across the multitude of channels available to them. In a thought leadership and research report commissioned by Qmatic and entitled “Great Exp...
1 min read
Swedish Qmatic and METO partner up for mass market entry in Europe, Australia and Canada
Today the two leading companies within queue management solutions Qmatic and METO are entering a partnership. Qmatic, a Swedish software and hardware company, enhances customer experiences in physical environments via customer touch-point opportunities. METO, a worldwide operating supplier based in ...
1 min read
Qmatic Introduces the Latest Technology in Self-Service Kiosks
DULUTH, GA, 1/29/14 Qmatic has introduced a new line of self-service kiosks that dramatically improve operational proficiency and customer experience. The fully-integrated Intro Series kiosks allow customers to choose between services, check in for appointments, find their way or simply to take a ti...
1 min read
Qmatic Helps Hospital with Optimizing Their Patient’s Experience
Sierra View District Hospital unveiled a new Qmatic Automated Patient Queuing System during an Open House celebration at Sierra View Medical Plaza. The new system was placed in an effort to decrease wait times and increase patient satisfaction for outpatient imaging and laboratory procedures — impro...
2 min read
Qmatic Corporation Modernizes Customer Service System for Iowa MVD Offices
The deal highlights the state's goal to implement a highly versatile system integrating technological advances and innovations to optimize operational efficiencies and the customer experience. Qmatic's state-of-the-art solution replaces the Iowa MVD's outdated take-a-ticket system in 20 branch offic...