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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
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Qmatic rolls out Qmatic Cloud Solutions in the United States, Mexico, and the Netherlands
Today, we are proud to announce that the first rollouts of Qmatic Cloud Solutions have been initiated. Clients in the United States, Mexico, and the Netherlands can now enjoy a tailored Customer Journey Management solution that suits their needs, all in one subscription. By choosing Qmatic Cloud Sol...
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Qmatic provides Al Ahli Bank of Kuwait with industry-leading Self-Service Kiosks
Through the implementation of Qmatic’s customer journey management solution, ABK will be able to decrease wait times and enhance the level of service to its clients in a secure manner, enabling greater efficiency for staff and management. Upon arrival, customers will be able to scan their CID on the...