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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
0 min read
The Department of Civil Affairs in Egypt Future-Proofs the Citizen Journey with Qmatic
Through the implementation of Qmatic’s customer journey management solution, the Department of Civil Affairs will be able to decrease wait times and enhance the level of service to its clients in a secure manner, enabling greater efficiency for staff and management. The Department of Civil Affairs o...
1 min read
Nevada DMV wait times drop 42 percent with Qmatic
In an official statement, Nevada Department of Motor Vehicles stated that its wait times has dropped with 42 percent in 2019, despite a 22 percent increase in walk-ins. By using Qmatic’s industry-leading solutions, the department has greater flexibility and advanced reporting capabilities that enabl...
1 min read
Jon Hjertenstein Appointed Senior Vice President of Worldwide Channel Sales
Robert Ekström CEO of Qmatic, commented, "I am very pleased to welcome Jon to our team. He has extensive experience as a founder and CEO of different companies and his excellent business and client focus will serve us good. We are currently growing our significant channel business with more than 50%...