Mölndal, Sweden -Qmatic, a global leader in enterprise customer journey solutions, announced today Robert Ekström as the company’s CEO. Ekström is a proven leader who has held leading roles in growth-oriented, product-driven corporations.
Qmatic helps public and private sector clients in over 120 countries offer a personalized and seamless customer experience across online and onsite engagement points. Qmatic’s customer journey management solutions are used widely by companies in the healthcare, retail and banking industries, as well as public sector organizations. Qmatic’s enterprise platform and actionable business intelligence create seamless, personalized journeys in even the most complex of customer experience environments.
Ekström comes to Qmatic from Sivers IMA, a listed Swedish technology company, where he was CEO. Prior to Sivers IMA, Ekström served as president or CEO of several software and hardware growth companies and also has held executive leadership roles at large international firms like NCR, Microsoft and Digital Equipment.
Qmatic Chairman of the Board Anders Harrysson said “On behalf of the Board and Qmatic employees and partners around the world, I’m very pleased to welcome Robert as CEO for Qmatic. I’m confident Robert’s leadership will shepherd even greater innovation and global growth for Qmatic in our mission to create better customer journeys for our clients.”
“I’m very excited to join the industry-leading team at Qmatic. As customer experience and real-time, data-driven decisions become key business differentiators for many companies, our strong brand and extensive global reach provide a perfect platform for growth in helping our customers serve their customers,” said Robert. “It’s quite remarkable that Qmatic’s systems support and enhance nearly two billion customer journeys each year, which is equivalent to a quarter of the world’s population.”