.svg)
.svg)
.svg)
.svg)
Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
1 min read
Capitec Bank named best at customer service in the financial industry
Capitec Bank took first place for financial services and third place overall in the Ask Afrika Orange Index® Award. Powered by Qmatic Customer Experience Management (CEM) solutions Capitec Bank has been voted South Africa’s favourite financial institution in terms of customer service. Capitec Bank t...
1 min read
Interview with Bob Thompson, Customer Think, at Great Experience 2014
CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. The site serves 80,000+ visitors per month from 200 countries. Listen to Bob talking about the five habits of customer centric companies. About the Great Experience Event We bel...