Capitec Bank named best at customer service in the financial industry

November 27 2014 3 min

Capitec Bank took first place for financial services and third place overall in the Ask Afrika Orange Index® Award.

Powered by Qmatic Customer Experience Management (CEM) solutions Capitec Bank has been voted South Africa’s favourite financial institution in terms of customer service.

Capitec Bank took first place for financial services and third place overall, across 32 major industries, in the Ask Afrika Orange Index® Award, the largest and most widely-referenced service excellence benchmark in South Africa. It is Capitec Bank’s third time in the past five years to win first place in the financial services category and its first time to be rated among the top three service companies overall.

"We would like to congratulate our client, Capitec Bank, for being rated best at customer service in their sector. Capitec Bank’s ever improving Customer Experience, due to the implementation of the Qmatic CEM solution, is evident in the receiving of these awards.” says Eugene Swanepoel, Managing Director of Emerge Queue.

Capitec Bank’s performance was measured against that of four other major banks in the financial services category, overall against 155 companies surveyed across 32 industries.

“We would like to thank our customers for rating us best at customer service in our sector and giving Capitec Bank such a high overall score. We are always working to earn their trust and service satisfaction by offering simple, transparent, affordable and sophisticated banking solutions. We are opening more than 100 000 new accounts a month and we know this would not have been possible without the endorsement of our happy customers across South Africa,” says GerrieFourie, chief executive of Capitec Bank.

“Retail client service is always a challenge, as each day is a new start to building relationships with clients,” Fourie added.

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