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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
1 min read
Getting service delivery right in Public Sector
As the world moves into a new age with digitally enabled solutions there is also the need to look not only at the technological development itself, but how it impacts quality of life for citizens. In a bold move the UAE government initiated an ambitious project to modernize citizen services some yea...
1 min read
Qmatic Appoints Stefan af Bjur as Global VP Public Sector
Stefan af Bjur has over 20 years of experience in the global IT business where he has successfully developed and grown business offerings ranging from security systems to enterprise technology and cloud services. "A key insight from my career is that to win you have to be part of a winning team. I h...
1 min read
The future of the patient experience
The challenges of providing Health Care in the modern age are real. And at the same time we live in an age of unprecedented technological progress, where many problems that seemed unsolvable only decades ago are now part of the standard set of treatments. Changing demographics are rapidly affecting ...
1 min read
Qmatic Appoints Tommy Niklasson as new CFO
Qmatic helps clients in over 120 countries offer a personalized and seamless customer experience across online and onsite engagement points. Qmatic’s customer journey management solutions connect people to services and are used widely by companies and organizations in the public and private sector. ...