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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
0 min read
New won deal in Bahrain
They have officially launched the Ithmaar Bank App using Qmatic web services via API gateway, this is the first kind of service in the retail banking sector in Bahrain. Ithmaar Bank is a Bahrain based retail bank with 18 branches. Qmatic Orchestra has replaced a competitive system. All branches also...
1 min read
Customer experience as ‘differentiator’ in new Coolblue XXL – stores
Focus on customer experience Unfortunately not all retailers are doing well. So, what is the big difference between Coolblue and others? At Coolblue the entire organisation is aimed at optimizing the experience for customers. And, they know really well that this entails all aspects of the organisati...