Top 5 challenges in Click & Collect

The merging of ecommerce with brick n’ mortar retailing is becoming a staple of the modern commercial landscape, but many brands still struggle at the pick-up point.

According to a british study in 2017 as many as 53% of retailers agree that there is a disconnect in their online to in-store experience.

In our experience customers are usually quite happy with their online shopping experience, but often become disappointed when visiting the physical store to collect their purchase.
We put together this infographic to highlight the top challenges to customer satisfaction in Click & Collect solutions.

If you want to know more, please contact us, or click here to find our downloadable best-practice guide on Click & Collect in retail.