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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
1 min read
Qmatic Achieves Renewed ISO 9001:2015 and ISO/IEC 27001:2022 Certifications
We are excited to announce that Qmatic has achieved renewed ISO 9001:2015 and ISO/IEC 27001:2022 certification for our quality management and information security systems. ISO 9001:2015 is the international standard for quality management systems that helps organizations deliver consistent value to ...
1 min read
Qmatic Announces Conect Are Us as New Solution Partner in Spain
Qmatic is pleased to announce that Conect Are Us has joined Qmatic’s Partner Program as a Solution Partner in Spain. Conect Are Us is a Spanish technology services company with offices in Madrid, Coruña, Málaga, and Canarias, Spain, specializing in providing integrated IT solutions, including hardwa...
1 min read
Qmatic Announces LAFI as Premier Solution Partner
Qmatic is excited to announce that LAFI, a leading technology integrator and service provider, has been named a Premier Solution Partner. LAFI will offer Qmatic’s full suite of customer journey solutions, including queue and appointment management, reporting and analytics, feedback solutions, and mo...
1 min read
Qmatic Welcomes Valpatek Technology Group as a Premier Solution Partner
Qmatic is pleased to announce that Valpatek Technology Group has been named a Premier Solution Partner. The Premier Solution Partner tier is the highest level in the Qmatic Partner Program, recognizing Valpatek’s commitment to delivering mission-critical customer journey management solutions and est...
2 min read
David Larsson Appointed New CEO at Qmatic
Qmatic, a global leader in reshaping connections between people and services, announced today that David Larsson will step into the role of Chief Executive Officer, effective immediately. David will focus on long-term innovation and product strategy, as well as strengthening and growing Qmatic's Par...
2 min read
A Passion for Product Development with Deepika Bhambhani
In this edition of the "Behind Our Solutions” series, we had the pleasure of sitting down with Deepika Bhambhani, backend developer at Qmatic. Our conversation revealed not only the intricacies of her work but also the passion that drives her to continually innovate and improve our solutions. The Ba...
2 min read
Shaping the Future of Customer Experience with Iryna Ananko
In this blog post from our "Behind Our Solutions" series, we sat down with Iryna Ananko, Product Owner and Team Lead for Qmatic Experience Cloud, to learn more about her approach to product development, what inspires her in her professional life, and the role of AI in Qmatic's offerings. Iryna bring...
2 min read
Qmatic Welcomes New CEO and Vice CEO
Qmatic today announced the appointment of Lars Mellgren as Chief Executive Officer, and David Larsson as Vice CEO, both effective immediately. Lars succeeds Magnus Lindholm, who has decided to step down as CEO and join Qmatic Board of Directors. Lars, who previously served as Chief Operating Officer...