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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
1 min read
Qmatic Announces New CFO and Changes to Executive Management Team
Qmatic is pleased to announce the appointment of Carolina Dillner as its new Chief Financial Officer. Carolina is joining Qmatic from Volvo Financial Services, where she served as Senior Business Controller. Carolina will start her role as CFO effective immediately. “I'm delighted to welcome Carolin...
2 min read
Qmatic Appoints New CEO
Qmatic today announced the appointment of Magnus Lindholm as its new Chief Executive Officer. Magnus previously served as the company's Chief Financial Officer and brings over a decade of experience in enterprise software companies in global, results-driven environments and has a proven track record...
1 min read
Qmatic Adds New Check-in Kiosks to the Qmatic Certified Hardware Assortment
We're pleased to announce that we've added a new lineup of Check-in Kiosks to our Certified Hardware assortment to help businesses improve customer flows, reduce wait times, and eliminate queues within their premises, generating a more personalized and hassle-free customer experience. The new Check-...
1 min read
Qmatic Statement On Apache ActiveMQ RCE Vulnerability (CVE-2023-46604)
Qmatic is aware that Apache ActiveMQ is vulnerable to Remote Code Execution, CVE-2023-46604 . We are working to fully assess the impacts across all Qmatic products and services that may be impacted. We will continually provide information as we investigate and monitor the situation as it evolves. Qm...
1 min read
Qmatic Certified Hardware Rolls Out Globally
Qmatic recently launched Qmatic Certified Hardware, a testament to the company's commitment to innovation and seamless customer experiences. The new certified hardware assortment, consisting of check-in kiosks, waiting area displays, counter displays, and more, has now begun to be installed across v...
1 min read
Launch of Qmatic Certified Hardware
The landscape of customer experience management and the demands of customers are changing faster than ever. To keep Qmatic’s position as The global leader in reshaping connections between people and services for excellent customer experiences, we continuously need to transform along with that change...
3 min read
Qmatic Partners with Special Olympics to support the Healthy Athletes® program at the Special Olympics World Games Berlin 2023
From 17-25 June 2023, over 7,000 Special Olympics athletes from 190 countries will gather in Berlin to compete at the Special Olympics World Games Berlin 2023 (“Games”), the world's largest inclusive sports event for people with intellectual disabilities. As part of the Games, the Healthy Athletes® ...
1 min read
Qmatic Appoints Sophie Chevallier as New Chief Revenue Officer
Qmatic, a global leader in Customer Journey Management, announced today the appointment of Sophie Chevallier as the new Chief Revenue Officer. In this role, Chevallier will oversee Qmatic's revenue-generating activities, including direct and indirect sales and marketing. She will be part of Qmatic's...
1 min read
Qmatic Welcomes Johan Norrman as New Chief Technology Officer
Qmatic announced today the appointment of Johan Norrman as new Chief Technology Officer (CTO). In this role, Norrman will lead Qmatic's technology strategy and operations and be part of the Executive Management team, reporting directly to President and CEO Mikael Hedlöf. Norrman brings vast experien...