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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
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2 min read
Qmatic Launches Qmatic Aiva – AI Voice Agent for Enterprise Customer Journeys
A new voice has joined Qmatic to enhance the customer journey. We’re proud to announce the launch of Qmatic Aiva, our multilingual AI voice agent built to elevate customer service across enterprise environments. Available 24/7, Qmatic Aiva answers inbound calls instantly, books and reschedules appoi...
2 min read
Qmatic Signs eTermin as New Solution Partner to Expand Presence in the German Market
Qmatic today announced a new partnership with eTermin GmbH, strengthening Qmatic’s presence in the German market and expanding access to advanced queue and customer journey management solutions across Germany. Under the partnership, eTermin will act as a Qmatic solution partner, delivering Qmatic’s ...
3 min read
MW Service has been elevated from Reseller to Solution Partner within the Qmatic Partner Ecosystem
Qmatic is proud to announce that MW Service, operating in Austria, has been elevated from Reseller to Solution Partner within the Qmatic Partner Ecosystem. MW Service has a proven track record of delivering reliable, high-quality customer journey management solutions and support to organizations acr...
2 min read
Qmatic Elevates Synapptica to Solution Partner
Qmatic is pleased to announce that Synapptica, based in Costa Rica, has been upgraded from Reseller to Solution Partner within the Qmatic Partner Ecosystem. The achievement recognizes Synapptica’s strong technical capability, customer focus, and consistent delivery of Qmatic solutions in the Cos...
6 min read
Qmatic Announces Partnership with Prestop to Expand and Innovate Self-Service Kiosk Offerings
Qmatic today announced a new partnership with Prestop, a leading self-service kiosk company with Dutch manufacturing and production in the Netherlands, specializing in premium self-service kiosks and interactive displays that can be tailored to unique needs. This partnership expands Qmatic's certifi...
2 min read
Qmatic Signs Druckerfachmann.de as new Premier Solution Partner in Germany
Qmatic is pleased to announce a new partnership with druckerfachmann.de GmbH & Co. KG, a leading German solutions provider. With this new partnership, druckerfachmann.de becomes a Premier Solution Partner within Qmatic’s partner program. The partnership will expand Qmatic’s presence in the Germa...
1 min read
Qmatic Appoints Victor Appelqvist as Chief Financial Officer
Qmatic announced today the appointment of Victor Appelqvist as Chief Financial Officer. Appelqvist will join Qmatic in mid-November and become part of Qmatic’s leadership team, reporting directly to CEO David Larsson. Victor succeeds Carolina Dillner, who will take on a new role as Business Control ...
1 min read
Qmatic Announces DOBIT as New Premier Solution Partner in Belgium and the Netherlands
Qmatic is proud to announce a new partnership with DOBIT, joining our global partner network as a Premier Solution Partner covering Belgium and the Netherlands. The partnership with DOBIT reinforces Qmatic’s commitment to building a strong ecosystem of partners who share our vision of transforming c...
1 min read
Qmatic Welcomes TechConnect as New Solution Partner in Australia
Qmatic is pleased to announce that TechConnect, a leading Australian cloud, managed services, and customer experience solutions provider, has joined the Qmatic Partner Program as a Solution Partner for Australia. This partnership brings together Qmatic’s globally trusted queue management platform wi...