Qmatic today announced a new partnership with eTermin GmbH, strengthening Qmatic’s presence in the German market and expanding access to advanced queue and customer journey management solutions across Germany.
Under the partnership, eTermin will act as a Qmatic solution partner, delivering Qmatic’s portfolio to organizations seeking to improve service efficiency, customer flow, and digital appointment management.
The partnership is built on a joint ambition to support public and private sector organizations in Germany with modern, scalable solutions for managing customer interactions across physical and digital touchpoints.
“Germany is an important market for Qmatic, and eTermin brings strong local market knowledge and customer proximity,” said David Larsson, CEO at Qmatic. “This partnership allows us to accelerate growth in Germany while ensuring customers benefit from local expertise combined with Qmatic’s global platform.”
“We are excited to partner with Qmatic and bring their proven customer journey management solutions to the German market,” said Robert Zeh, Director at eTermin. “Together, we see strong potential to help organizations modernize service delivery and create more efficient, customer-friendly experiences.”
About Qmatic
Qmatic is a global market leader in queue management and customer journey management solutions. Since its founding in 1981, Qmatic has delivered structured, efficient, and user-centered queueing systems for in-person services. Initially focused on the public sector and retail, the company rapidly evolved from analog, ticket-based solutions into software-driven platforms designed to orchestrate complex service flows across multiple channels and touchpoints. Over the past four decades, Qmatic has expanded to a truly international presence, with operations in over 120 countries and a network of more than 130 certified resellers. Our systems facilitate over 2 billion customer journeys annually, managing interactions across government offices, hospitals, banks, retail branches, and academic institutions.
About eTermin
Termin GmbH provides digital solutions for appointment scheduling and customer flow management, helping organizations streamline processes and improve customer interactions. With a strong focus on usability and efficiency, eTermin supports organizations in delivering modern, customer-centric services.
