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MW Service has been elevated from Reseller to Solution Partner within the Qmatic Partner Ecosystem
November 28 2025 | 5 min
Qmatic is proud to announce that MW Service, operating in Austria, has been elevated from Reseller to Solution Partner within the Qmatic Partner Ecosystem.
MW Service has a proven track record of delivering reliable, high-quality customer journey management solutions and support to organizations across Austria. This upgrade acknowledges their technical proficiency, market knowledge, and dedication to delivering exceptional customer experience outcomes.
“MW Service has demonstrated strong capability and commitment in representing Qmatic in Austria,” said David Larsson, CEO, at Qmatic. “Their promotion to Solution Partner level reflects their expertise and the value they bring to our shared customers.”
“Qmatic has strengthened our position with a new partner status, thereby underlining our commitment to customer focus, innovative strength, and flexibility. For many years, we have been dedicated to meeting and exceeding the expectations of our clients. Our new status enables us to acquire new expertise with each project, thereby enhancing our knowledge in a focused manner. This allows us to provide our clients with unparalleled support and assistance. Q-World also allows us to expand our reach beyond existing boundaries, offering our services to partners within the Q-World network. This strategic initiative is aimed at further strengthening our collaborative efforts and generating added value for our clientele in Austria and other markets”, said Manuel Nemes-Kostelecky, MW Service GmbH.
As part of Q-World, Qmatic’s shared direction for how we build, innovate, and grow together with our partners, this elevation of partnership strengthens our ability to work as one ecosystem in the Austrian market. It is through partners like MW Service that we unleash the power of partner innovation on the world’s #1 customer journey platform when we move together.
As a Qmatic Solution Partner, MW Service gains access to enhanced resources, including advanced training, technical tools, and the official Solution Partner branding, supporting their ability to deliver even greater value to their clients. This milestone supports Qmatic’s mission to build a robust global ecosystem of skilled partners who drive innovation and service excellence in the customer journey space.
About Qmatic
Qmatic is a global market leader in queue management and customer journey management solutions. Since its founding in 1981, Qmatic has delivered structured, efficient, and user-centered queueing systems for in-person services. Initially focused on the public sector and retail, the company rapidly evolved from analog, ticket-based solutions into software-driven platforms designed to orchestrate complex service flows across multiple channels and touchpoints.
Over the past four decades, Qmatic has expanded to a truly international presence, with operations in over 120 countries and a network of more than 130 certified resellers. Our systems facilitate over 2 billion customer journeys annually, managing interactions across government offices, hospitals, banks, retail branches, and academic institutions.
About MW Service
Since 2018, MW Service has also operated a dedicated cable infrastructure construction department, carrying out all electrical and network installations in-house, as well as its own IT department, supporting small and medium-sized businesses. Services range from IT system planning and installation to monitoring, data protection, and backups, offering complete solutions from a single source.
A multimedia department, specializing in the planning and installation of equipment such as projectors, conference systems, and monitors for the public and healthcare sectors, further complements the portfolio.
Since 2017, MW Service has been an official Qmatic partner, managing the largest Qmatic installations in Austria. With now 18 years of experience in queue management, the company provides flexible solutions and services, as well as comprehensive on-site technical support - particularly in the public sector, but also in education, transport, healthcare, and private industry. In this way, MW Service combines its core expertise into a broad technology and service portfolio.