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  • Qmatic Announces New Functionality for Remote Service Delivery

    Qmatic, the global leader in Customer Journey Management announced today its latest functionality, Remote Service Delivery for Qmatic’s Customer Journey Management solutions. Remote Service Delivery provide new ways for Qmatic users to easily select remote appointment options, such as voice call, video call or chat when scheduling an appointment. Making Qmatic’s Customer Journey Management platform even more powerful to use. 

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  • Bahamas Passport Office Revamps its Online Application Process With Qmatic

    The Bahamas Passport Office creates an easier, safer, faster, and more secure online application process with Qmatic.  In a press release issued by the Government of The Bahamas, the Minister of Foreign Affairs, Darren Henfield stated that considerable progress has been made at the Passport Office during 2019 and that the agency received a lot of positive feedback from residents. “This is evident from the much improved missives of approbation the institution receives now on a daily basis,” said Minister Henfield. “Much effort has been made to familiarize the public with the new Qmatic system, which lends to an easier, safe, fast and secure online application process, phase one of which – for the renewal of adult of e-Passports – was successfully launched on 9 December 2019. Indeed an historical milestone for the Ministry and by extension, the country.” The deployment of Qmatic has led to a marked improvement in the turnaround time for collection. Henfield explained that persons applying for passports at the passport office and/or online could collect their documents, on average, within five to seven working days after applying. 

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  • Las Vegas Metropolitan Police Department Records and Fingerprint Bureau chooses Qmatic

    The Las Vegas Metropolitan Police Department (LVMPD) offers a variety of services related to crime prevention, education as well as permits. On June 1st, the LVMPD Records and Fingerprint Bureau launched its new online appointment scheduling solution from Qmatic. The online appointment booking solution is powered by Qmatic’s Customer Journey Management solution – Qmatic Orchestra 7 and will enhance the agency’s online service for residents and improve customer convenience, reduce wait times, and minimize crowds.  

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  • Lanbide – Basque Employment Service Adapts to the New Normal with Qmatic

    Photo: Irekia  Lanbide - the Basque Employment Services stated in a news release that the agency will once again reopen its offices to the public. Using Qmatic Customer Journey Management solutions, the government agency will be able to adjust to the new normal and provide a safer environment for visitors and staff by limiting the number of visitors in the waiting area and reduce physical interactions. The solution will be available at 42 of Lanbide’s offices located in the Basque Country.

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  • Commercial Bank of Qatar Selects Qmatic Appointment Management for Safer Customer Journeys

    Commercial Bank of Qatar (CBQ) plays a vital role in Qatar’s economic development and offers a wide range of personal, business, government, international and investment services. Commercial Bank of Qatar was established as the country’s first private bank in 1975 and has 32 branches in Qatar and is part of a network of full-service branches with over 1100 staff members.

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  • Qmatic Releases New Feature for Appointments - Touchless Self Check-in

    Qmatic has enhanced its appointment check-in functionality with the release of a new mobile check-in feature that allows customers and visitors with an appointment to seamlessly self check-in upon arrival, touchless, without any kiosk or staff interaction.  

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  • Qmatic Welcomes New Partners

    Qmatic’s Partner Network is continuously expanding its reach to all corners of the globe and we are pleased to welcome our new partners that have joined the Qmatic family. From Australia to Zimbabwe, we are now present in 120+ countries with over 130 partners that diligently work to enhance customer journeys and provide support for a better and safer customer experience. Some of the new partners include Custom Computer Cables of America and Unified Technologies from the United States, and DTSolutions from Guatemala.

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  • Qmatic Makes it Effortless for the Norwegian Public to Book Appointments for Passports Online

    The Norwegian police has rolled out its latest appointment booking system for passports online to the public. The company behind the solution? Qmatic. The online appointment booking solution from Qmatic is part of Qmatic’s cutting-edge Customer Journey Management solution, which makes it easy for the Norwegian public to book, change, or cancel a passport appointment online. The solution is developed to provide an enhanced customer experience for citizens that eliminate queues at the passport offices and reduce the number of no-show appointments for the agency.

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  • Qmatic Partner CFM Gulf Computers Provides Safer Customer Journeys for Shoppers in Kuwait

  • Qmatic Solution Deployed at Hamad International Airport COVID-19 Clinic

    Qmatic Premier Solution Partner, Flora Technology has successfully deployed Qmatic’s Queue Management solution - Qmatic Solo at Hamad Medical Corporation (HMC) Emergency Center which is located inside Hamad International Airport (HIA). The Emergency Center is open on a 24/7 basis and conducts medical examinations and handles all Covid-19 related cases at HIA.

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