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Qmatic Expands AI Portfolio with Qmatic AI Chat
Earlier this year, Qmatic introduced Qmatic AI — the company’s strategic AI ecosystem designed to transform enterprise customer journeys through intelligent automation, accessibility, and conversational experiences.
June 17, 2026
2 min read
New feature: Message Boxes in Mobile Ticket
Today, we're happy to announce our latest feature for Mobile Ticket called Message Boxes, which makes it easier for you to engage with your customers during the waiting process and deliver a more interactive experience. Introducing Message Boxes in Mobile Ticket At Qmatic, we understand that conveni...
2 min read
Appointment Booking & Resource Capacity Planning in Qmatic Experience Cloud
Efficient resource capacity planning is key when managing your appointments as it enables services to become bookable and accessible for customers only if the needed resources are available. Today, Qmatic Experience Cloud’s Book and Plan apps for appointment booking and resource capacity planning of...
1 min read
Orchestra 7.4: New Security Features, Improved Customer Journey, and OpenID Connect Support
We are excited to announce the latest version of Qmatic Orchestra - Orchestra 7.4 is now available! This version provides improved security measures that comply with the latest industry standards and regulations and much more. Enhanced Security Measures Orchestra 7.4 provides security measures that ...
3 min read
Introducing Mobile Ticket by Text: Allow customers to join a queue via text
At Qmatic, we're continuously looking for ways to improve how customers connect to different services to make the customer journey seamless and friction-free. Customers want to be empowered and have to possibility to choose between multiple options when joining a queue for different services. We've ...
2 min read
Delay Your Visit and Wait With More Flexibility and Control
A new year brings new opportunities. But also new features for our clients! And this time, we are pleased to announce our latest feature for Mobile Ticket called Delay Visit. The Delay Visit feature gives customers the ability to have more flexibility and control over their waiting experience. Custo...
2 min read
Introducing Data Connect – Unlock your most valuable insights
We’re really excited to be launching Qmatic Data Connect, our new Business Intelligence API – and especially looking forward to seeing the great things our customers will do with it! Because, with the addition of Data Connect to the existing Qmatic real-time dashboard and reports, you now have the p...
2 min read
Calendar 2.0 now available
We are happy to share that our latest update Calendar 2.0, is now available on Qmatic Xtend. The new Calendar 2.0 update includes many improvements and features, such as appointment blocking, improved configuration and resource management, and an enhanced calendar view! Calendar 2.0 allows users to ...
2 min read
New features and improvements in Counter Update
Our Counter application provides staff with an overview of all waiting customers and various options to call and serve customers on-site or online, depending on their location. Additional functionality includes transferring visits to different queues and staff members, opening and closing counters, ...