Delay Your Visit and Wait With More Flexibility and Control

Kim Wechana |January 18 2023 2 min

A new year brings new opportunities. But also new features for our clients! And this time, we are pleased to announce our latest feature for Mobile Ticket called Delay Visit.

The Delay Visit feature gives customers the ability to have more flexibility and control over their waiting experience. Customers can now temporarily pause their progress in the virtual queue by adding 5 to 30 minutes, allowing them to take care of other tasks or arrive later without worrying about losing their position in the queue.

This helps customers effectively reduce their wait time and plan their arrival to be in a lower position in the queue when they are ready to be called.

Let us show you how it works.

How Delay Visit works

Once a customer has selected their desired service and entered the virtual queue, they can now choose to add more time.


All they need to do is click "I need more time" and select how much they need.  mobile-ticket-estimated-waiting-time

Customers can choose to delay their visit from 5 to 30 minutes. This will allow them to temporarily put their queuing progress on hold.


Once the extra time has been added, the customers' position in the queue will still move forward, but the service provider will not be able to call them until the customer has rejoined the queue. Customers can, at any time, rejoin the queue again by clicking “I’m here”.            


The Delay Visit feature is available today on Mobile Ticket version 2.5.0 and can be found in Qmatic Xtend. It is only available for clients running on Orchestra 7.3 (update 4), Qmatic Cloud Solutions, and Qmatic Experience Cloud.

Want to learn more?

Watch the video below to see how Delay Visit works in Mobile Ticket. You can also contact your local Qmatic sales representative for more information.

And as always, please feel free to contact us if you have any questions or feedback. We look forward to hearing from you.

Contact us

Kim Wechana

Kim Wechana

Product Manager, Qmatic Orchestra

Stay updated

Stay updated on thoughts, facts, and knowledge!