.svg)
.svg)
.svg)
.svg)
Kim Wechana
Kim Wechana is a Product Manager at Qmatic with several years of experience driving product development and delivering solutions that enhance customer and citizen experiences worldwide. Over his years at Qmatic, Kim has played key roles in advancing core capabilities within Qmatic’s cloud solutions, including digital ticketing, wait-time transparency, and workflow optimization. He is also actively focused on how data and AI-enabled capabilities can improve service journeys, supporting smarter decisioning, better prioritization, and more efficient resource utilization across high, volume environments. Known for his structured approach, collaborative leadership, and ability to bridge engineering, design, and commercial teams, he ensures that product decisions are grounded in market needs and long-term strategic value. Kim holds an engineering background from Chalmers University of Technology and brings a unique mix of hands-on technical experience and product strategy expertise to Qmatic’s global product organization.
1 min read
Introducing Estimated Wait Time in Qmatic Mobile Ticket
We've added a new feature in Mobile Ticket to make the waiting experience even smoother - Estimated Wait Time. The new Mobile Ticket feature estimates customers' wait time before a staff member calls them from the queue. This makes it easier for customers to plan their time better, reduces uncertain...
3 min read
New Apps for Qmatic Certified Hardware: Qmatic Kiosk and Qmatic Display
Earlier this year, we introduced Qmatic Certified Hardware, a new lineup of hardware solutions from leading manufacturers that have been rigorously tested and verified for use in different touchpoints across the customer journey with Qmatic's software and applications. For Qmatic Certified Hardware,...
2 min read
New feature: Message Boxes in Mobile Ticket
Today, we're happy to announce our latest feature for Mobile Ticket called Message Boxes, which makes it easier for you to engage with your customers during the waiting process and deliver a more interactive experience. Introducing Message Boxes in Mobile Ticket At Qmatic, we understand that conveni...
1 min read
Orchestra 7.4: New Security Features, Improved Customer Journey, and OpenID Connect Support
We are excited to announce the latest version of Qmatic Orchestra - Orchestra 7.4 is now available! This version provides improved security measures that comply with the latest industry standards and regulations and much more. Enhanced Security Measures Orchestra 7.4 provides security measures that ...
3 min read
Introducing Mobile Ticket by Text: Allow customers to join a queue via text
At Qmatic, we're continuously looking for ways to improve how customers connect to different services to make the customer journey seamless and friction-free. Customers want to be empowered and have to possibility to choose between multiple options when joining a queue for different services. We've ...
2 min read
Delay Your Visit and Wait With More Flexibility and Control
A new year brings new opportunities. But also new features for our clients! And this time, we are pleased to announce our latest feature for Mobile Ticket called Delay Visit. The Delay Visit feature gives customers the ability to have more flexibility and control over their waiting experience. Custo...
2 min read
Calendar 2.0 now available
We are happy to share that our latest update Calendar 2.0, is now available on Qmatic Xtend. The new Calendar 2.0 update includes many improvements and features, such as appointment blocking, improved configuration and resource management, and an enhanced calendar view! Calendar 2.0 allows users to ...