New feature: Message Boxes in Mobile Ticket

New feature: Message Boxes in Mobile Ticket

Blog title: New feature: Message Boxes in Mobile Ticket

Andrés Colombo |October 17 2023 4 min

Today, we're happy to announce our latest feature for Mobile Ticket called Message Boxes, which makes it easier for you to engage with your customers during the waiting process and deliver a more interactive experience.

Introducing Message Boxes in Mobile Ticket

At Qmatic, we understand that convenience is important to you and your customers. That's why we've introduced Message Boxes. It's a new feature that transforms the waiting process into a valuable opportunity for you to interact with customers through Mobile Ticket. 

With Message Boxes, you can seamlessly add a secondary window in Mobile Ticket that links to forms, surveys, videos, or any other page you want to share with your customers while they wait. This makes it easier than ever for your customers to fill out pre-visit forms or feedback surveys, watch informative videos, or even subscribe to your company newsletter - you name it! The options are endless.    

Image of Message Boxes in Mobile Ticket

Customers who engage with your content will conveniently retain their place in the virtual queue and cannot get called until they’ve closed the page. Since Message Boxes are part of the Mobile Ticket web interface, the external links are not affected by ad-blockers, so you can rest assured that the content you share is always accessible. Another great benefit of Message Boxes is the possibility of sharing different types of content depending on the service your customer is in line for. 

How Message Boxes work

  1. When joining the virtual queue, a secondary window will appear at the top of the Mobile Ticket page.
  2. After entering the link provided, the customers will retain their position in the virtual queue. 
  3. Once the customer exits the page, they will get redirected to the default Mobile Ticket page.

Examples of content you can share with Message Boxes

  • Forms

Allow your customers to fill out registration forms, feedback surveys, or questionnaires to eliminate the need for physical paperwork.

  • Videos

Captivate your customers with engaging multimedia content such as informational videos, promotions, or other types of media that align with your brand and offerings.

  • Important Information

Communicate important information about your business, from safety protocols and photography policies to new business hours and post-appointment instructions. Provide the information that best suits your needs. 


Message Boxes is available today in Mobile Ticket version 2.7.0 for clients with Qmatic Experience Cloud, Qmatic Orchestra 7.X, Qmatic Cloud Solutions, and can be downloaded and installed from Qmatic Xtend. 

Want to learn more?

For more information about Message Boxes, feel free to contact us or explore our Mobile Ticket page.

Contact us

Andrés Colombo

Andrés Colombo

Product Marketing Manager

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