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Qmatic Expands AI Portfolio with Qmatic AI Chat
Earlier this year, Qmatic introduced Qmatic AI — the company’s strategic AI ecosystem designed to transform enterprise customer journeys through intelligent automation, accessibility, and conversational experiences.
June 17, 2026
1 min read
Improved access control and streamlined workflow with Service-Based Permissions
Today, we’re introducing Service-Based Permissions for Qmatic Experience Cloud, a new feature that allows admins to assign permissions to users based on specific services, offering greater flexibility in managing access control. With Service-Based Permissions, the system automatically filters out ir...
1 min read
Introducing Estimated Wait Time in Qmatic Mobile Ticket
We've added a new feature in Mobile Ticket to make the waiting experience even smoother - Estimated Wait Time. The new Mobile Ticket feature estimates customers' wait time before a staff member calls them from the queue. This makes it easier for customers to plan their time better, reduces uncertain...
3 min read
Introducing Mobile Ticket by Text: Allow customers to join a queue via text
At Qmatic, we're continuously looking for ways to improve how customers connect to different services to make the customer journey seamless and friction-free. Customers want to be empowered and have to possibility to choose between multiple options when joining a queue for different services. We've ...
2 min read
Delay Your Visit and Wait With More Flexibility and Control
A new year brings new opportunities. But also new features for our clients! And this time, we are pleased to announce our latest feature for Mobile Ticket called Delay Visit. The Delay Visit feature gives customers the ability to have more flexibility and control over their waiting experience. Custo...
1 min read
Next Available Appointment now available in Qmatic Web Booking 3.1.1
Happy summer! We are always looking for ways to improve our products and solutions to bring the most value to you and your customers. This time we are happy to share that the release of our latest feature, Next Available Appointment in Qmatic Web Booking 3.1.1, is now available. The new booking feat...
1 min read
Introducing Qmatic Xtend – Manage extensions for Qmatic Orchestra and Qmatic Cloud Solutions
Getting the most out of your Qmatic Orchestra platform has never been easier! Now you can discover, add, and update your extensions independently from the Qmatic Orchestra release through Qmatic Xtend. What is an extension? Well, for example, Counter, Concierge, Appointment Booking, Operations Panel...