Earlier this year, Qmatic introduced Qmatic AI — the company’s strategic AI ecosystem designed to transform enterprise customer journeys through intelligent automation, accessibility, and conversational experiences.
The first launch under the Qmatic AI umbrella was Qmatic Aiva, Qmatic’s multilingual AI Voice Agent built to automate inbound customer interactions across enterprise environments.
Today, Qmatic continues that journey with the launch of the Qmatic AI Chat — a conversational AI assistant designed to enhance digital customer engagement across websites and service channels.
The Qmatic AI Chat enables organizations to provide instant, intelligent, and scalable support by answering customer questions, guiding visitors, supporting appointment and queue-related inquiries, and helping users navigate services in real time.
Integrated into the Qmatic customer journey management ecosystem, the AI chat creates a seamless digital extension of Qmatic’s existing appointment booking and queue management platform.
“With Qmatic AI, we are building the future of intelligent customer journeys,” said David Larsson, CEO. “Qmatic Aiva was the first step. The launch of the Qmatic AI Chat expands our AI ecosystem further, allowing organizations to meet customers through both voice and digital conversational channels.”
The Qmatic AI Chat is designed for organizations within Public Sector, Healthcare, Financial Services, Retail, and other service-driven industries looking to improve accessibility, reduce operational workload, and modernize customer engagement.
As part of the launch, Qmatic will also deploy the chat directly on its own digital channels, allowing visitors to experience Qmatic AI live in real time.
Try it now: Qmatic AI Chat
The Qmatic AI Chat is available globally through Qmatic and its partner ecosystem.
For more information, visit:
https://www.qmatic.com/ai/chat
