Improved access control and streamlined workflow with Service-Based Permissions

Blog title: Improved access control and streamlined workflow with Service-Based Permissions

Iryna Ananko |September 18 2024 2 min

Today, we’re introducing Service-Based Permissions for Qmatic Experience Cloud, a new feature that allows admins to assign permissions to users based on specific services, offering greater flexibility in managing access control.

With Service-Based Permissions, the system automatically filters out irrelevant appointments and resources, ensuring that users only see information relevant to the services they provide at the branch when they log in. This helps create an improved user experience with streamlined and more secure workflows.

For example, if you work at a branch with multiple departments offering different services, Service-Based Permissions ensure that users only have access to information relevant to their assigned role and their department's specific services. This helps you focus on your work without unnecessary distractions while enhancing security by limiting access.

Getting started with Service-Based Permissions

To leverage Service-Based Permissions in Qmatic Experience Cloud, contact your local Onboarding Team to get started.

Availability:

We are currently doing a phased rollout, where the plan is to have Service-Based Permissions ready for all users by October.

Want to learn more?

Contact us to schedule a demo and learn more about service-level permissions.

Iryna Ananko

Iryna Ananko

Iryna Ananko is a Product Manager at Qmatic with deep expertise in business analysis, product management, and requirements engineering, supported by a PhD in Business Administration and advanced IIBA certifications. She brings more than a decade of experience translating complex business, customer, and operational needs into scalable digital solutions. Before joining Qmatic, Iryna held senior business analyst and product roles within global technology organizations, where she led discovery processes, defined solution scope, and worked closely with stakeholders to align product outcomes with strategic objectives. At Qmatic, Iryna plays a key role in shaping product direction and ensuring that customer journey solutions are grounded in real-world needs, operational efficiency, and measurable value. Known for her analytical precision, structured thinking, and customer-centric approach, she contributes to building products that support long-term scalability and sustainable business growth.

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