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Iryna Ananko
Product Manager at Qmatic
2 min read
Product Updates – December 2025
Before we wrap up the year and look ahead to what’s next, we want to share the latest enhancements made in Qmatic Experience Cloud. From notifications for missed turns to room booking capabilities, these updates focus on reducing uncertainty, increasing control, and improving the experience for cust...
2 min read
Product Updates - September 2025
As September comes to a close, we're pleased to share the latest updates that aim to enhance your experience and functionality across our applications and platforms. Here’s an overview of what’s new. Notify Customers with SMS With the new SMS notifications feature, staff can quickly send bulk text m...
1 min read
Qmatic Experience Cloud Updates – October
This October, we added a new metric to the Serve application along with other updates to improve the user experience in Qmatic Experience Cloud. Here’s what’s new: New metric available: Overdue Time We’ve added a new metric for appointment-based visits in the Serve application called overdue time. T...
1 min read
Qmatic Experience Cloud Updates - September
This September, we’ve introduced several enhancements to improve the user experience in Qmatic Experience Cloud. Here’s what’s new: Improved navigation experience in “Serve” Default Language Settings: You can now set a default language for visits, making it easier to see this information directly on...
1 min read
Improved access control and streamlined workflow with Service-Based Permissions
Today, we’re introducing Service-Based Permissions for Qmatic Experience Cloud, a new feature that allows admins to assign permissions to users based on specific services, offering greater flexibility in managing access control. With Service-Based Permissions, the system automatically filters out ir...
2 min read
New Calendar Integration: Two-Way Sync for Outlook Calendar
We are excited to announce our new, highly requested calendar integration for Outlook, which enables two-way sync (or bidirectional syncing) between Qmatic Experience Cloud and your Outlook Calendar. Previously, Qmatic Experience Cloud users could only sync and see all upcoming appointments in their...
2 min read
Mijn Burgerprofiel Integration Now Available in Qmatic Experience Cloud
Today, we're announcing that our Online Booking page, available in the Qmatic Experience Cloud platform, now supports integration with the Flemish government's Mijn Burgerprofiel (My Citizen Profile) app. This integration marks the first step towards integrating similar customer identification and m...
1 min read
New Updates and Improvements to the Online Booking Page
We’re excited to share that we have made several updates to the Online Booking page, which is now available in Qmatic Experience Cloud. These updates have been made based on valuable feedback from our clients, with the aim of providing a more streamlined, user-friendly, and high-performance booking ...