New Calendar Integration: Two-Way Sync for Outlook Calendar

We are excited to announce our new, highly requested calendar integration for Outlook, which enables two-way sync (or bidirectional syncing) between Qmatic Experience Cloud and your Outlook Calendar. 

Previously, Qmatic Experience Cloud users could only sync and see all upcoming appointments in their Outlook Calendar. However, this was a one-way process. With two-way sync, users can now receive automatic updates between both platforms—any changes made in Outlook Calendar or Qmatic Experience Cloud are immediately reflected in the other. 

The two-way sync keeps your calendars up to date, so you can rest assured that your calendar accurately reflects your availability, whether you're scheduling appointments or updating your schedule.

Plus, you can say goodbye to the hassle of managing multiple calendars as our calendar integration streamlines the appointment scheduling process, allowing you to save time and effort to focus on more critical tasks. 

With the two-way sync, all Outlook Calendar events marked as "Busy" or "Out of office" will be synced to Qmatic Experience Cloud. The timeslots will be blocked to prevent scheduling conflicts. This ensures that your Online Booking page is always up to date, and customers can only book appointments with specific staff members based on their availability.

How to set up the Two-Way Outlook Calendar Sync

To activate the one-way or two-way sync within your account settings and begin syncing your Outlook Calendar and Qmatic appointments, you'll first need to integrate your Qmatic Experience Cloud account with your Office 365 Outlook account using Azure. Once integrated, you can start syncing your calendars in the configuration panel in the Qmatic Experience Cloud portal. 

Once the two-way sync is activated, staff should only manage appointments in Qmatic Experience Cloud. Any editing, rescheduling, or deleting of synced appointments in the Outlook calendar will not update them in Qmatic Experience Cloud, and customers will not be notified of any changes made.

Key Benefits

• Improved Workflow: Allow staff to seamlessly access and manage their schedules without switching between different applications, saving them time and effort to focus on more critical tasks. 
• Simplified resource allocation and coordination: Get a clear overview of other staff members' availability across both platforms, simplifying resource allocation and coordination and reducing the risk of overbooking.
• Prevent double bookings: Help customers quickly find available timeslots on your Online Booking page based on the staff's personal calendar and prevent double bookings.

Availability

The two-way calendar sync for Outlook is available today on Qmatic Experience Cloud.

Want to learn more?

Contact us today to learn more about the new Outlook calendar integration.