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Qmatic Expands AI Portfolio with Qmatic AI Chat
Earlier this year, Qmatic introduced Qmatic AI — the company’s strategic AI ecosystem designed to transform enterprise customer journeys through intelligent automation, accessibility, and conversational experiences.
June 17, 2026
2 min read
Product Updates – December 2025
Before we wrap up the year and look ahead to what’s next, we want to share the latest enhancements made in Qmatic Experience Cloud. From notifications for missed turns to room booking capabilities, these updates focus on reducing uncertainty, increasing control, and improving the experience for cust...
1 min read
Qmatic Experience Cloud Updates - April 2025
We are excited to introduce our latest features and improvements made to Qmatic Experience Cloud in April. Continue reading to discover what's new. Rich Text Editor for Service Descriptions You can now use our rich text editor in Online Booking to format your service descriptions, making it easier t...
2 min read
Qmatic Experience Cloud Updates - March 2025
This month, we introduced several new features and improvements in Qmatic Experience Cloud, including support for 19 additional languages on the Online Booking page, new appointment status labels, and much more. Here's what's new: Online Booking 19 New Languages Available The Online Booking page now...
1 min read
Qmatic Experience Cloud Updates – October
This October, we added a new metric to the Serve application along with other updates to improve the user experience in Qmatic Experience Cloud. Here’s what’s new: New metric available: Overdue Time We’ve added a new metric for appointment-based visits in the Serve application called overdue time. T...
1 min read
Qmatic Experience Cloud Updates - September
This September, we’ve introduced several enhancements to improve the user experience in Qmatic Experience Cloud. Here’s what’s new: Improved navigation experience in “Serve” Default Language Settings: You can now set a default language for visits, making it easier to see this information directly on...
1 min read
Improved access control and streamlined workflow with Service-Based Permissions
Today, we’re introducing Service-Based Permissions for Qmatic Experience Cloud, a new feature that allows admins to assign permissions to users based on specific services, offering greater flexibility in managing access control. With Service-Based Permissions, the system automatically filters out ir...
2 min read
New Calendar Integration: Two-Way Sync for Outlook Calendar
We are excited to announce our new, highly requested calendar integration for Outlook, which enables two-way sync (or bidirectional syncing) between Qmatic Experience Cloud and your Outlook Calendar. Previously, Qmatic Experience Cloud users could only sync and see all upcoming appointments in their...
2 min read
Mijn Burgerprofiel Integration Now Available in Qmatic Experience Cloud
Today, we're announcing that our Online Booking page, available in the Qmatic Experience Cloud platform, now supports integration with the Flemish government's Mijn Burgerprofiel (My Citizen Profile) app. This integration marks the first step towards integrating similar customer identification and m...