This September, we’ve introduced several enhancements to improve the user experience in Qmatic Experience Cloud.
Here’s what’s new:
Improved navigation experience in “Serve”
- Default Language Settings: You can now set a default language for visits, making it easier to see this information directly on the Call Card.
- Ticket Management: Staff can now perform several actions on tickets moved to "My Pool." In addition to calling the customer, you can now transfer them back to a queue or remove the visit altogether.
- Improved Waiting Time Display: Waiting times are now displayed more clearly, providing better information at a glance.
We encourage you to explore these new features in Serve and share your feedback with us.
Stay tuned for more upcoming features later this fall, and remember to subscribe to our newsletter to receive the latest product updates directly to your inbox.
Product Owner, Qmatic Experience Cloud
