Improve your customer’s experience and your operational efficiency with appointment bookings
There are several benefits that come with providing services by booked appointments. Your customers will experience shorter wait times. And with a set time for the appointment, planning the day also becomes easier.
Predictability is also a major improvement for staff. When they have advance information about who they will meet, and what service is expected, they will be able to come better prepared to meet the visitor.
With service delivery by appointments you also have the power to direct visits to the days and times that make your operations run as smoothly as possible. This makes it easier to match staffing with number of visitors, for example.
Already at the point of booking a visit, you might know that your visitor will need to see several members of staff, for different services, in order for the required service to be fully delivered. Qmatic Cloud Appointments offers powerful functionality for booking multi-appointment visits. When adding appointments for additional services you can automatically add buffer time in between appointments, to allow for possible delays or when there is a need for visitors to switch location for example. Appointments for additional services may also be booked during an ongoing visit, as need arises.