Appointments
Appointment scheduling has never been easier
Delight customers with an intuitive booking experience
Allows customers to effortlessly schedule appointments for your services. You can easily share the booking page through a direct link or embed it on your website and customize it with your logo and brand colors. Our online booking page is available in six languages, including English, Spanish, French, German, Dutch, and Italian, and supports multiple time zones.
More personalized and efficient meetings
Create more valuable and personalized experiences for your customers by allowing them to book an appointment with a specific member of your staff.
Set up virtual appointments
Offer virtual meetings and serve your customers remotely. When a customer books an appointment as an online meeting, it creates a meeting link that everyone can join from anywhere via Microsoft Teams or Zoom.
Book several services in a single appointment
Eliminate waiting times and booking errors by allowing your customers to add multiple services to a single appointment.
When adding appointments for additional services you can automatically add buffer time in between appointments, to allow for possible delays or if there's a need for visitors to switch locations.
Multiple resource scheduling
Manage, schedule, and connect multiple resources such as staff, rooms, and equipment for an appointment. This way you can ensure that the specific requirements for each appointment are matched with the right team member and resource to best help your customer.
Gain a full overview of your resources and their availability
Get a full overview of all your services and resources, see their availability on a daily, weekly, or monthly basis, and change the availability for services or resources as you need.
See how your branches perform
Gather appointment data and journey data and learn how to optimize your customer journey, increase customer satisfaction, and fine-tune your staffing levels to match your customers’ needs.
Sync with your Outlook calendar
Connect your Outlook Calendar with Qmatic Experience Cloud to keep all appointments and events updated in one location, preventing double bookings.
Key features in our appointment scheduling software
User Roles and Permissions
Role-based access lets you control which applications or how much information is available to different users depending on their role.
Reporting & Analytics
Get detailed reports and analytics on appointments, employee performance, wait times, and more. Print and export data in various formats.
Reminders and Notifications
Receive SMS and email notifications for booking updates and upcoming appointments. Send automated text message reminders to customers before appointments to reduce no-shows.
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Security
Qmatic is ISO 27001 certified, SSL secure, and ensures that your data is encrypted at both rest and in transit.
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Single Sign-On (SSO)
Seamless integration with your authentication system through SSO (AD, OpenID, SAML, etc.) allows your users to sign in with your organization’s login credentials.
Calendar Integration
Automatically sync bookings in your Outlook calendar.
Virtual Meetings
Offer virtual meetings and serve your customers remotely via Microsoft Teams or Zoom.
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Resource Capacity Planning
Track workflow trends, quickly reallocate idle resources, and adjust service schedules so you stay on top of the resource’s workload.
Compliance
Our appointment booking software is both WCAG 2.1 level AA and GDPR compliant.
Schedule Multiple Resources
Manage, schedule, and connect multiple resources such as staff, rooms, and equipment for an appointment.
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Multiple Service Booking
Let your customers and staff conveniently select and book multiple services in one appointment.
Multi-Language Support
Our appointment booking application and online booking page are available in English, Spanish, French, Dutch, Italian, and German.
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Multiple Time Zones
Customization
Add your logo and brand colors to your online booking page.
Appointment API
Integrate our appointment scheduling capabilities into your applications.
Great Experiences On Demand
Easy Appointment Scheduling with Qmatic Experience Cloud
Our appointment scheduling software is available on our cloud-based platform for customer journey management - Qmatic Experience Cloud. You can rely on one supplier to offer smooth customer journeys and deliver exceptional customer experiences at every touchpoint, from appointment booking and check-in to service delivery and feedback.
"The implementation of Qmatic for our appointment management has lightened my team's workload, freeing up time for higher-value tasks. The possibility of having a permanent 360° view of the available slots and of the planning is much more comfortable in day-to-day contact with our clients. Our staff say it changed their lives, and they don't fear peak periods the same way they did before"
Myriam Roba, Director, Public Service of Wallonia
"Seeing the Qmatic solution come to life and allowing coaches to schedule Healthy Athlete appointments for the first time at a Special Olympics USA Games was amazing. This was a game-changer for the athlete experience, and we are incredibly grateful for the entire team at Qmatic and the prep work with all the other partners to help this come to life."
Lonnie Snyder, Chief Information Officer, Special Olympics USA Games
"The system now makes it so much quicker for us to book appointments for parents, saving approximately 7 minutes per booking, which means that we can now work further ahead and book appointments that provide parents with much more notice, weeks instead of days."
Sally Moss, Project Manager,Swindon Borough Council