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Companies That Use Qmatic
Have The Proof


Staff productivity improvement

A leading retail bank


Faster patient turnaround time

A blood laboratory chain


Reduction in total serving time

A major city council


Increase in contract sales volume

A global telecom/wireless retailer

The Leading Customer Journey Management System

Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.

Create a Great Customer Journey!

Qmatic Brings It
All Together

The quality of your customer journey impacts every part of your business. Qmatic engineers integrated software, hardware, and analytics solutions that create remarkable experiences from the first point of engagement and keep your people in go.

This is how we do it


Qmatic Blog

  • Get Mobile - How to Improve Productivity, Personalization, and Profit

    Did you know that it’s quite possible that as many as three-quarters of the people who walk into a retail location have never been there before?

  • Inspire and Reward Your Shoppers this Holiday Shopping Season

    The brick and mortar store long stood as the paragon of the holiday shopping experience. No longer. Consumers are simply too time pressed and cost sensitive to limit their shopping to physical stores.  With mobile and online channels becoming increasingly pervasive, retail studies are confirming that “Consumers visit stores for more than just a purchase, and their expectations of retailers are higher than before. They're looking for an informative, customized experience.”[1]