Customer Journey Management

CUSTOMER JOURNEY MANAGEMENT

Design customer journeys in our cloud solution. Bridge the gap between the online and physical world and deliver personal and friction-free experiences.

Queue Management System

QUEUE MANAGEMENT SYSTEMS

Integrated software, self-service kiosks and signage to reduce customer wait times, improve efficiency and increase revenues.

Online Appointment Booking

ONLINE AND MOBILE APPOINTMENT SYSTEM

Provide scheduling software to move customers from online to an in-person visit with the right employee, to create a journey that differentiates your brand.

Mobile Queuing

MOBILE QUEUING

Allow your customers to wait anywhere and provide real-time updates about the status of their wait. Reduce their perceived wait time and increase your productivity.

Employee apps

EMPLOYEE APPS

Empower and mobilize your employees to provide a better, more personalized service and bridge the online and physical world.

Digital Signage

DIGITAL SIGNAGE

Combine content and context to engage your customers. Communicate relevant messages on the most relevant surface.

Customer Feedback

CUSTOMER FEEDBACK

Align real-time feedback with actual, measurable operations data that drives operational improvements in your organization.

Business Intelligence

BUSINESS INTELLIGENCE AND INSIGHTS

Advanced business intelligence (BI) to generate comprehensive, up-to-date customer journey insights.

Solutions
for your industry

Companies That Use Qmatic
Have The Proof

32%

Staff productivity improvement

A leading retail bank

51%

Faster patient turnaround time

A blood laboratory chain

66%

Reduction in total serving time

A major city council

26%

Increase in contract sales volume

A global telecom/wireless retailer

The Leading Customer Journey Management System

Qmatic is the global leader in customer journey management. We invented the concept in 1981 and have remained committed to innovating world-class technology solutions that create great experiences for customers, patients, citizens and the staff who serve them.

Create a Great Customer Journey!

News

Qmatic Blog

  • How Capitec Bank Captured Market Leadership with Customer Service

    In the past month, I have joined Qmatic as Chief Marketing Officer. One of the things I have been most thrilled to see are the ways Qmatic solutions contribute to our clients’ efforts to create great business interactions and customer journeys. South African Capitec Bank is one great example. In a competitive global banking industry, they are growing and thriving, thanks to an active commitment to providing personal service and accessibility across every one of their 800-plus branch offices.

  • Do You Know the 3 P’s of a Remarkable Customer Journey?

    There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared confession, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” It’s just as true in customer facing organizations – people don't buy what you do, they buy how you make them feel and the story you give them to tell.