Våra kunder
har bevisen

32%

En mer effektiv personal

En ledande privatbank

51%

Kortare handläggningstider för patienter

En kedja blodlaboratorier

66%

Kortare totala betjäningstider

Kommunfullmäktige i en storstad

26%

Ökad kontraktsförsäljning

En global återförsäljare av telekomtjänster/trådlöst

Det ledande systemet för hantering av kundresan

Qmatic är den globala ledaren inom hantering av kundresor (Customer Journey Management). Det var vi som uppfann konceptet 1981, och sedan dess har vi varit hängivna till att ta fram högkvalitativa tekniska lösningar som ger kunder, patienter, medborgare samt den personal som bemöter dem en bättre upplevelse.

Skapa en fantastisk kundresa!

Qmatic skapar en
ny helhet

Kvaliteten på din kundresa påverkar alla delar av din verksamhet. Qmatics utvecklare har skapat lösningar som är en fusion av mjukvara, hårdvara och statistik. Det ger en bättre upplevelse redan från första kontakttillfället.

Så här gör vi

Nyheter

Qmatic Blog

  • Erase Friction in the Customer Journey with Journey Insights and Analytics

     

    Creating a consistent customer journey that narrows the gaps between digital and real world environments often means identifying friction points, understanding why they exist and having the resources in place to fix them quickly. From the standpoint of the customer, a smooth omnichannel experience is characterized by four qualities – reliability, relevance, value, and trust. 

    These lenses speak to the cohesive brand experience, to the online and real world environments you create, and to the service interactions within each. It’s important to remember that friction – like wait times or even personal interactions between staff and customers – is largely a perceived reality. For example, you may not have any actual technical issues in an e-commerce checkout page, but a confusing set of questions in the payment form could easily be perceived as a hurdle and derail the transaction altogether. Or you may have an excellent clinical reception staff and a robust online scheduling app, but the patient who is unfamiliar with online calendars and walks into your clinic feeling poorly, then is told to wait may perceive a significant amount of interference (and frustration).

  • You could be losing 25% of your serious prospects – do you know why?

    Every day, an average of 80% of people who walk into a store will walk out without spending anything. That’s just a fact of retail life.