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Qmatic Welcomes Corvice AG as New Premier Solution Partner in Switzerland
Qmatic, a global leader in queue management and customer journey orchestration, today announced a new partnership with Corvice AG, joining the Qmatic ecosystem as a Premier Solution Partner in Switzerland. Through the partnership, organizations across Switzerland gain local access to Qmatic's full portfolio of customer journey solutions - delivered with Corv...
August 13, 2026
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Bricks, Bytes and Behavior – revolutionizing the hospital patient journey
With the right tools all resources can be optimized around the core processes – in this case, the patient process. With some help from Qmatic the Admiraal de Ruyter hospital in the Netherlands has managed to wrap that process up in a hospital building and support it with digitalization and medical p...
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Qmatic is adding another certificate to secure its quality work
The Qmatic management system, including ISO 9001 and 27001, is a tool for continuous improvements. For Qmatic, being the world leader in customer journey management systems, it is vital to make sure it’s solutions handle customer data with the highest level of security. This new certification is a d...
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Qmatic and Omnisecurity sign partnership agreement
Qmatic Benelux is, as a subsidiary of Qmatic Sweden, responsible for the sales and service of the Qmatic technology in the Netherlands, Belgium and Luxembourg. To make the Qmatic product portfolio widely available to companies on the Luxembourg market and to expand the market share, Qmatic has signe...
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Qmatic announces Vice President of Operations for the AMERICAS
Atlanta March, 2018 - Qmatic helps public and private sector clients worldwide to offer a personalized and seamless customer experience across online and onsite engagement points. Every year Qmatic systems handles over than 2 billion customer interactions in more than 120 countries world-wide. Kship...
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Focus on flexibility as Qmatic announces Orchestra 7
“Depending on their business environment, our customers have varying needs both when it comes to functionality and complexity of the solution. With our new modular offering, we can tailor a solution that is the perfect fit for each individual customer”, says Robert Ekström, President and CEO. “This ...
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Customer satisfaction increases by 20% with advanced customer journey management technology in leading retail bank
An in-person customer satisfaction study, conducted in two different branches of a leading high-street banking provider in central London, has found that customers perceived that they waited for less time, had a superior arrival and welcome experience, and rated the branch higher overall where advan...
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New won deal in Bahrain
They have officially launched the Ithmaar Bank App using Qmatic web services via API gateway, this is the first kind of service in the retail banking sector in Bahrain. Ithmaar Bank is a Bahrain based retail bank with 18 branches. Qmatic Orchestra has replaced a competitive system. All branches also...
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Customer experience as ‘differentiator’ in new Coolblue XXL – stores
Focus on customer experience Unfortunately not all retailers are doing well. So, what is the big difference between Coolblue and others? At Coolblue the entire organisation is aimed at optimizing the experience for customers. And, they know really well that this entails all aspects of the organisati...