.svg)
.svg)
.svg)
.svg)
Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
1 min read
Qmatic help Bankia introduce the speedy customer service initiative
The challenges: To create agile branches that offer the same service as traditional banks, but with different operating hours To understand the actual needs and behavior of future consumers To manage waiting times, improve them and provide better customer service "The essence of this project was to ...
0 min read
Ica Supermarket makes investment for the future with Qmatic Orchestra
The grocery store Ica Supermarket Hisings Kärra decided to go for Qmatic Orchestra to improve customer satisfaction and to cater for future customer needs. “It is always about making things simpler for the customer, it is the customer who is in focus” says Jörgen Kjerstensson, store manager at Ica S...
1 min read
Former Volvo Cars executive appointed Vice President of HR at Qmatic
Monica Tapper comes to Qmatic from Volvo Car Group, a Swedish vehicle manufacturer wholly owned by Geely of China, where she has held several senior positions within HR and talent management, most recently as the Vice President Human Resources Purchasing and Manufacturing. “As we see a growing deman...
1 min read
Qmatic Appoints Peter Lundqvist as new CMO
“Peter brings extraordinary business and marketing leadership to Qmatic in an exciting time. We are gearing up to meet the opportunities for growth based on the needs we see globally. Peter’s insight and knowledge will help us elevate the Qmatic brand even further,” Qmatic CEO Robert Ekstrom comment...
0 min read
US West Coast lab chooses Qmatic to help reduce patient wait times
“This contract followed a successful Qmatic installation at the one of the other labs in the network 6 months ago. The lab staff and management were very happy with the reduced patient wait times”, says Paul Páez, Enterprise Healthcare Account Executive, Qmatic US. The solution, Qmatic Orchestra Cus...
1 min read
PennDOT has implemented Qmatics Orchestra system
With more than 1,000 employees, PennDOT manages the issuance of more than 8.9 million driver’s licenses and the registration of more than 11.9 million motor vehicles each year. PennDOT Secretary Leslie Richards quickly recognized the state's need to reduce wait times, and allow citizens to have more...
0 min read
Qmatic help Clark County Building Services keep business growing and citizens moving
With construction projected to grow and major projects such as the $350 million MGM-AEG arena and Genting Berhad’s $4 billion Resorts Word Las Vegas moving forward, this is a busy high traffic building. Due to complex and varied needs, 90% of customers require assistance from a minimum of four works...
0 min read
Qmatic Orchestra helps Washington DC’s Department of Consumer and Regulatory Affairs (DCRA) improve permitting process
Recently, the District’s DCRA unveiled a series of changes and releases to make the process of acquiring a building permit more convenient, and we are proud to announce that Qmatic Orchestra is a part of the solutions. The D.C. DCRA now has a new online system to help homeowners and developers get p...
1 min read
UAE Ministry of Health and Prevention invites Qmatic to present its solutions at Arab Health, MEA’s largest healthcare trade show
The show, with over 4 400 exhibitors from over 70 countries, is expected to draw 115 000 visitors. Thirty-eight countries have their own pavilions, and Qmatic has been invited to present its solutions at the Ministry of Health and Prevention’s booth at the Dubai International Exhibition and Conventi...