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Qmatic Welcomes Corvice AG as New Premier Solution Partner in Switzerland
Qmatic, a global leader in queue management and customer journey orchestration, today announced a new partnership with Corvice AG, joining the Qmatic ecosystem as a Premier Solution Partner in Switzerland. Through the partnership, organizations across Switzerland gain local access to Qmatic's full portfolio of customer journey solutions - delivered with Corv...
August 13, 2026
1 min read
What if you used personality analysis to guide customer journeys?
The new study from Northwestern University is based on survey responses from more than 1.5 million people around the world. It shows four new personality types - average, reserved, self-centered and role model, and also that personality shifts over time. This, of course, makes sense. We do exhibit v...
1 min read
Getting service delivery right in Public Sector
As the world moves into a new age with digitally enabled solutions there is also the need to look not only at the technological development itself, but how it impacts quality of life for citizens. In a bold move the UAE government initiated an ambitious project to modernize citizen services some yea...
1 min read
Qmatic Appoints Stefan af Bjur as Global VP Public Sector
Stefan af Bjur has over 20 years of experience in the global IT business where he has successfully developed and grown business offerings ranging from security systems to enterprise technology and cloud services. "A key insight from my career is that to win you have to be part of a winning team. I h...
1 min read
The future of the patient experience
The challenges of providing Health Care in the modern age are real. And at the same time we live in an age of unprecedented technological progress, where many problems that seemed unsolvable only decades ago are now part of the standard set of treatments. Changing demographics are rapidly affecting ...
1 min read
Qmatic Appoints Tommy Niklasson as new CFO
Qmatic helps clients in over 120 countries offer a personalized and seamless customer experience across online and onsite engagement points. Qmatic’s customer journey management solutions connect people to services and are used widely by companies and organizations in the public and private sector. ...
1 min read
Understanding the customer journey – can AI help?
There’s a famous quote by advertising guru David Ogilvy from back in the 60’s: ”The trouble with market research is that people don’t think how they feel, they don’t say what they think and they don’t do what they say.” This could just as well have been a quote from a social psychologist today study...
1 min read
Digital transformation only stops for Christmas
In Google Trends, the analytical tool for tracking searches in Google, the search phrase ”digital transformation” has seen a steady increase in interest over the last five years. And it looks like it’s going to keep growing. The exception is Christmas. We all seem to take a break from transforming o...
1 min read
Large patisserie in London, UK adopts a Qmatic solution to manage its customers in store
Many customers visit the Patchi Patisserie store which has two entrances and a large island style counter. They approached Qmatic for a virtual queue management solution where customers can take a ticket and see and hear when it is their turn to be served. They wanted to provide a great service that...