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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
1 min read
Focus on flexibility as Qmatic announces Orchestra 7
“Depending on their business environment, our customers have varying needs both when it comes to functionality and complexity of the solution. With our new modular offering, we can tailor a solution that is the perfect fit for each individual customer”, says Robert Ekström, President and CEO. “This ...
1 min read
Customer satisfaction increases by 20% with advanced customer journey management technology in leading retail bank
An in-person customer satisfaction study, conducted in two different branches of a leading high-street banking provider in central London, has found that customers perceived that they waited for less time, had a superior arrival and welcome experience, and rated the branch higher overall where advan...
0 min read
New won deal in Bahrain
They have officially launched the Ithmaar Bank App using Qmatic web services via API gateway, this is the first kind of service in the retail banking sector in Bahrain. Ithmaar Bank is a Bahrain based retail bank with 18 branches. Qmatic Orchestra has replaced a competitive system. All branches also...
1 min read
Customer experience as ‘differentiator’ in new Coolblue XXL – stores
Focus on customer experience Unfortunately not all retailers are doing well. So, what is the big difference between Coolblue and others? At Coolblue the entire organisation is aimed at optimizing the experience for customers. And, they know really well that this entails all aspects of the organisati...
2 min read
New in-store Click & Collect solution from Qmatic opens opportunities for retailers
In recent years, Click & Collect has evolved into a global trend with 40% of retailers seeing continued growth in this customer habit in 2017*. The possibility to select your items and pay online, with all the convenience it gives, without the hassle of having to wait for a delivery service, is ...
1 min read
New updated Qmatic Mobile Ticket takes customer journeys to the next level
When launched earlier this year the Qmatic mobile ticket bridged the gap between the digital world and physical appointments with medical doctors, financial advisors, sales representatives or any other service provider. Among the new features in the update is the option to scan a QR-code to start th...
0 min read
Mercedes-Benz in Malmö to enhance and personalize customer service with Qmatic solutions
The solution will prepare staff in advance to support enhanced and personalized service.
1 min read
First city hall in the Benelux using robot to provide improved customer service
In a five-month pilot, Qmatic will work with a partner, Decos, and the city hall to find out if the robot can help to improve interactions with the customers and also taking the customer experience to the next level. “City halls are continuously looking for technical solutions to improve the custome...
0 min read
Mercedes-Benz in Finland manages customer experience with Qmatic Solo
Mercedes-Benz (MB) in Finland, is a car dealer and a client of the Qmatic partner Intermarketing. The new MB-building at Vantaa Airport is built according to MB’s global design, where Qmatic solutions fit perfectly. Intermarketing have been very successful in providing Qmatic solutions to almost all...