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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
1 min read
The future of the patient experience
The challenges of providing Health Care in the modern age are real. And at the same time we live in an age of unprecedented technological progress, where many problems that seemed unsolvable only decades ago are now part of the standard set of treatments. Changing demographics are rapidly affecting ...
1 min read
Qmatic Appoints Tommy Niklasson as new CFO
Qmatic helps clients in over 120 countries offer a personalized and seamless customer experience across online and onsite engagement points. Qmatic’s customer journey management solutions connect people to services and are used widely by companies and organizations in the public and private sector. ...
1 min read
Understanding the customer journey – can AI help?
There’s a famous quote by advertising guru David Ogilvy from back in the 60’s: ”The trouble with market research is that people don’t think how they feel, they don’t say what they think and they don’t do what they say.” This could just as well have been a quote from a social psychologist today study...
1 min read
Digital transformation only stops for Christmas
In Google Trends, the analytical tool for tracking searches in Google, the search phrase ”digital transformation” has seen a steady increase in interest over the last five years. And it looks like it’s going to keep growing. The exception is Christmas. We all seem to take a break from transforming o...
1 min read
Large patisserie in London, UK adopts a Qmatic solution to manage its customers in store
Many customers visit the Patchi Patisserie store which has two entrances and a large island style counter. They approached Qmatic for a virtual queue management solution where customers can take a ticket and see and hear when it is their turn to be served. They wanted to provide a great service that...
0 min read
Bricks, Bytes and Behavior – revolutionizing the hospital patient journey
With the right tools all resources can be optimized around the core processes – in this case, the patient process. With some help from Qmatic the Admiraal de Ruyter hospital in the Netherlands has managed to wrap that process up in a hospital building and support it with digitalization and medical p...
1 min read
Qmatic is adding another certificate to secure its quality work
The Qmatic management system, including ISO 9001 and 27001, is a tool for continuous improvements. For Qmatic, being the world leader in customer journey management systems, it is vital to make sure it’s solutions handle customer data with the highest level of security. This new certification is a d...
1 min read
Qmatic and Omnisecurity sign partnership agreement
Qmatic Benelux is, as a subsidiary of Qmatic Sweden, responsible for the sales and service of the Qmatic technology in the Netherlands, Belgium and Luxembourg. To make the Qmatic product portfolio widely available to companies on the Luxembourg market and to expand the market share, Qmatic has signe...
1 min read
Qmatic announces Vice President of Operations for the AMERICAS
Atlanta March, 2018 - Qmatic helps public and private sector clients worldwide to offer a personalized and seamless customer experience across online and onsite engagement points. Every year Qmatic systems handles over than 2 billion customer interactions in more than 120 countries world-wide. Kship...