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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
1 min read
Copenhagen airport transfer center installs Qmatic Orchestra 7
Although we have a long experience with different customer journey solutions in a variety of sectors airports and the notion to create a great customer for air passengers has evolved. Passengers have a lot of information to handle during their travel and our vision is to deliver each piece of inform...
1 min read
Qmatic and Clinpath showcase at DMEA 2019 in Berlin (9th to 11th April)
With ERPath and Qmatic Orchestra 7, hospitals have a deeply integrated system at their disposal for the complete process control and documentation of their emergency department. The scope of services also includes triage (prioritization of patients according to urgency), treatment paths, dashboard o...
0 min read
New partner in Senegal
Titan International is a Senegalese company specialized in the architecture of the customer’s experience. Through their offers of support in the digitalization of the customer journey, interactive communication and Smart Business & Cities solutions, they help their customers transform every touc...
1 min read
Qmatic and Samsung partner to offer integrated digital signage solutions
The Samsung Professional display line-up is also now available through Qmatic’s global network of subsidiaries and resellers. - From Samsung’s perspective the partnership with Qmatic means that we strengthen our solution offering based on the SOC technology in our professional displays, now integrat...
1 min read
What if you used personality analysis to guide customer journeys?
The new study from Northwestern University is based on survey responses from more than 1.5 million people around the world. It shows four new personality types - average, reserved, self-centered and role model, and also that personality shifts over time. This, of course, makes sense. We do exhibit v...
1 min read
Getting service delivery right in Public Sector
As the world moves into a new age with digitally enabled solutions there is also the need to look not only at the technological development itself, but how it impacts quality of life for citizens. In a bold move the UAE government initiated an ambitious project to modernize citizen services some yea...
1 min read
Qmatic Appoints Stefan af Bjur as Global VP Public Sector
Stefan af Bjur has over 20 years of experience in the global IT business where he has successfully developed and grown business offerings ranging from security systems to enterprise technology and cloud services. "A key insight from my career is that to win you have to be part of a winning team. I h...
1 min read
The future of the patient experience
The challenges of providing Health Care in the modern age are real. And at the same time we live in an age of unprecedented technological progress, where many problems that seemed unsolvable only decades ago are now part of the standard set of treatments. Changing demographics are rapidly affecting ...
1 min read
Qmatic Appoints Tommy Niklasson as new CFO
Qmatic helps clients in over 120 countries offer a personalized and seamless customer experience across online and onsite engagement points. Qmatic’s customer journey management solutions connect people to services and are used widely by companies and organizations in the public and private sector. ...