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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
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Qmatic’s Premier Solution Partner – ELTAJ Solutions signs deal with MTN Nigeria.
This will be the 3rd order by MTN Nigeria to implement Qmatic Orchestra 7 in their branches throughout the nation, in line with MTN Group’s efforts to improve the quality of services delivered across its regional network to better serve their clientele and improve the quality of the customer experie...
1 min read
Qmatic wins tender for the City of Utrecht
Four years ago, Qmatic revolutionized citizen experience for visitors to Utrecht City Hall. This was done with a citizen-oriented visitor and information system. Today, Qmatic is announcing that it won the tender for the next implementation phase for City of Utrecht leading edge Customer Journey Man...
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Qmatic’s new partnership aims to strengthen its presence in Latin America
Qmatic and Agia Technology, an IT integrator with over 10 years of experience based in Peru have entered a partnership to further strengthen Qmatic’s presence in Latin America and provide best-in-class Customer Journey Management products and solutions to the Latin American market. We asked Stefan P...
1 min read
Qmatic appoints Jon Hjertenstein as VP of Client Services
“I came across Qmatic over 15 years ago when I managed sales teams in retail. I´m very impressed of how Qmatic has innovated and transformed over the years to become the market leader in customer journey management. The global reach and impact that Qmatic’ s solutions have, in connecting almost 2 bi...
1 min read
Qmatic announces new partnership agreement with Jade Solutions
Qmatic, the global leader in Customer Journey Management and Jade Solutions, a well-established technology reseller and solutions provider, have entered into a partnership with the purpose to further deepen Qmatic’s success in serving clients in the Retail and Banking sector in the UK. This partners...
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Pre-Conference Q&A with Magnus Dahlbäck
Hi Magnus, what can we expect from your session during the conference? You can expect a lot of interaction, a lot of outside-in perspective, for example, looking at the market, looking at the challenges that our clients are experiencing based on digitalization, and how we can resolve and help our cl...
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Pre-Conference Q&A with Stefan Persson
Hi Stefan, what will you discuss during the sales conference? What we want to accomplish with this sales conference is to encourage collaboration and connection. The sessions will be involving our partners in communicating and demonstrating what we have done, what we have succeeded with, highlightin...
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Pre-Conference Q&A with Jeff Green
Hi Jeff, what can we expect from your sessions during the conference? Expect energy, passion, and learning. Day one is going to be focused around ways to grow and to improve sales, and the enablers. For the first time, we’re focusing on two full days of sales training, which is new for this year’s c...
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Behind the event with Matilda Henrikson
Between the 10th to 12th of September, people from all over the world will come together and attend Qmatic Sales Conference 2019. The event will be held for the third consecutive year. We would like to present and highlight the ones responsible for creating this fantastic event. Today, we present Ma...