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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
1 min read
Manchester Metropolitan Revolutionizes the Student Experience with Qmatic
As part of a £400m investment program into the university, Manchester Met chose to team up with Qmatic to revolutionize its Student Services – the Student Hub. The Student Hub deals with a wide variety of student enquiries, such as Accommodation, Coursework, Enrollment, Fees, Timetables, Moodle, ID ...
2 min read
Martin Hallberg, Product Manager explains Qmatic Cloud Solutions
This text was originally published on 2019-11-11 by Martin Hallberg on LinkedIn Industry-leading customer journey management in the cloud Qmatic Cloud Solutions is the latest SaaS offering that we've develop here at Qmatic. Which I’m really proud of. It is a cloud-based solution that makes it possib...
1 min read
Q&A with Martin Hallberg on Qmatic Cloud Solutions
Hi Martin, can you take us through the journey of creating Qmatic Cloud Solutions, how long have you been working on this? Qmatic has been working on this offer for the past year. The background are two things really. One is the increased need from the market and from our clients to subscribe to our...
1 min read
Introducing Qmatic Cloud Solutions - Advanced Customer Journey Management Made Easy
Qmatic Cloud Solutions, a modular, scalable, and powerful SaaS, is developed to provide clients with access to Qmatic’s full range of industry-defining solutions including software maintenance, hosting, and support. Through this subscription offer, clients in retail, finance, healthcare and public s...
1 min read
Qmatic delivering keynote at the Patient Experience & Engagement Summit in Bangkok
This year’s PXES will focus on patient-centric care and understanding patient behaviors. This has become a key aspect in the healthcare industry, as patients in the APAC region are taking a more active role in clinical decision making, demanding high quality healthcare and patient experience through...
0 min read
Creating Excellent Customer Experience with CX Academy
Right now, over 30 partners from the APAC region are present in Kuala Lumpur, Malaysia, where Henk Varkevisser, Director of CX Academy, Samer Saheen, Regional Channel Director MEA/SEA, Thian See Lee, Pre Sales Technical Manager, and Suraj Lobo, Pre-Sales Technical Manager will provide five days of h...
1 min read
Let’s make the workplace accessible – for everyone
At Qmatic, we consistently strive to create products and solutions that can be accessed and used by as many people as possible – regardless of disability or age, and we are committed to ensure that the main interfaces of our products and solutions conform to level AA of the World Wide Web Consortium...
0 min read
Qmatic’s Premier Solution Partner – ELTAJ Solutions signs deal with MTN Nigeria.
This will be the 3rd order by MTN Nigeria to implement Qmatic Orchestra 7 in their branches throughout the nation, in line with MTN Group’s efforts to improve the quality of services delivered across its regional network to better serve their clientele and improve the quality of the customer experie...
1 min read
Qmatic wins tender for the City of Utrecht
Four years ago, Qmatic revolutionized citizen experience for visitors to Utrecht City Hall. This was done with a citizen-oriented visitor and information system. Today, Qmatic is announcing that it won the tender for the next implementation phase for City of Utrecht leading edge Customer Journey Man...