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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
3 min read
Qmatic statement on the Coronavirus situation
Mölndal, Sweden. Qmatic is closely monitoring the outbreak of the coronavirus disease (COVID-19). The company is working proactively in its approach to protect employees, partners, clients and the communities Qmatic operate in. The company work in accordance with recommendations from the WHO as well...
0 min read
The Department of Civil Affairs in Egypt Future-Proofs the Citizen Journey with Qmatic
Through the implementation of Qmatic’s customer journey management solution, the Department of Civil Affairs will be able to decrease wait times and enhance the level of service to its clients in a secure manner, enabling greater efficiency for staff and management. The Department of Civil Affairs o...
1 min read
Nevada DMV wait times drop 42 percent with Qmatic
In an official statement, Nevada Department of Motor Vehicles stated that its wait times has dropped with 42 percent in 2019, despite a 22 percent increase in walk-ins. By using Qmatic’s industry-leading solutions, the department has greater flexibility and advanced reporting capabilities that enabl...
1 min read
Jon Hjertenstein Appointed Senior Vice President of Worldwide Channel Sales
Robert Ekström CEO of Qmatic, commented, "I am very pleased to welcome Jon to our team. He has extensive experience as a founder and CEO of different companies and his excellent business and client focus will serve us good. We are currently growing our significant channel business with more than 50%...
0 min read
Qmatic rolls out Qmatic Cloud Solutions in the United States, Mexico, and the Netherlands
Today, we are proud to announce that the first rollouts of Qmatic Cloud Solutions have been initiated. Clients in the United States, Mexico, and the Netherlands can now enjoy a tailored Customer Journey Management solution that suits their needs, all in one subscription. By choosing Qmatic Cloud Sol...
0 min read
Qmatic provides Al Ahli Bank of Kuwait with industry-leading Self-Service Kiosks
Through the implementation of Qmatic’s customer journey management solution, ABK will be able to decrease wait times and enhance the level of service to its clients in a secure manner, enabling greater efficiency for staff and management. Upon arrival, customers will be able to scan their CID on the...
2 min read
Qmatic Introduces Next Generation of Touch Screen Self-service Kiosk
The enhanced version of Qmatic Intro 8 is developed to improve fulfillment of customer needs throughout the customer journey. Qmatic Intro 8 does so by presenting different services - from appointment check-ins to simply providing a ticket to get in line. The kiosk’s broad range of use ultimately de...
1 min read
Qmatic hires Richard Gowin to its German office in Bocholt
Richard will replace Timur Citlak and will in his role as Sales and Business Development Executive focus on the retail sector. Richard has international experience and extensive consumer knowledge with previous experience from senior leadership positions in global software companies such as Reflexis...
1 min read
Qmatic’s new HQ – a space for innovation, teamwork, and people
With a total office space of more than 15,00 square feet spread over two floors, the new headquarters is filled with the latest technologies designed to support, promote, and facilitate cooperation and communication between coworkers. The office is characterized by its high 16 feet ceiling and brigh...