How can government offices ensure a safe citizen journey and work environment for staff, while also striving to deliver services and improve citizens' satisfaction?
Read this guide to learn more about virtual queuing solutions and appointment systems in the public sector.
Governments across the world are increasingly focusing their efforts on delivering services that keep their citizens moving more effectively – and eliminating the pain of waiting in line. This is set against a backdrop of the rise of the digitally oriented, on-demand, smart device-savvy citizen who wants to access the services they need through their preferred channels and with as little friction as possible.
Providing the best possible experience for a range of citizens isn’t easy. Then there’s the ongoing pressure of regulatory changes and data privacy. And it becomes a real challenge when you’re faced with skills shortages, increased efficiency targets, and more demands on your time and budget than ever before.