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1 min read
4 questions to Oskar Fajerson, SVP EMEA/APAC
Oskar Fajerson started at Qmatic three months ago taking on the position as SVP EMEA/APAC. With a background at eye tracking technology company Tobii, Oskar is used to working with tech savvy colleagues, and I took the chance to talk to him about his first months at Qmatic has been. Oskar – what hav...
0 min read
Qmatic saves time and money in Adams County
This story from Adams County, Colorado, USA, is about decreasing annoying long waiting times and creating a better work environment, happier citizens and saving money in the process. This is a fine example of how Qmatic’s solutions and systems can improve the daily life on several different levels. ...
2 min read
How Qmatic's solutions helped Milton Keynes Council
Modern customer journey management is not only a way to create better value for the business in terms of return on investment and growth. In Milton Keynes in southern England, it has improved support for people in economic and social difficulties, helped to give assurance to the most vulnerable cust...
2 min read
The Only Solution to a Great Customer Experience is a Connected Solution
I love running. Lately, though, I have struggled with a sore knee. So last week, I booked an appointment with my clinic, and then went in for an MRI. Almost immediately, I noticed something surprising about the way they had structured the patient experience. It wasn’t the reception area – that was c...
2 min read
How Capitec Bank Captured Market Leadership with Customer Service
In the past month, I have joined Qmatic as Chief Marketing Officer. One of the things I have been most thrilled to see are the ways Qmatic solutions contribute to our clients’ efforts to create great business interactions and customer journeys. South African Capitec Bank is one great example. In a c...
2 min read
Do You Know the 3 P’s of a Remarkable Customer Journey?
There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared confession, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” It’s just as true in customer fac...
2 min read
A New Year’s Letter from Qmatic President & CEO, Robert Ekström
Qmatic President and CEO Robert Ekström reflects on 2016 and Qmatic's priorities in 2017 to provide innovations that meet real needs for our customers across the globe. “Positive energy breeds positive energy and a smile most often generates another one back. So very simple but so often hard to live...
3 min read
Get Mobile - How to Improve Productivity, Personalization, and Profit
Did you know that it’s quite possible that as many as three-quarters of the people who walk into a retail location have never been there before? A recent holiday retail study from Deloitte indicates that 73% of customers intend to visit new or different retailers this holiday season. What that means...