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2 min read
People waiting in lines, what are you waiting for?
Freakonomics recently posted a podcast and article called “What are you waiting for?” The piece theorizes that standing in lines is a “sloppy — and frustrating — way for supply and demand to meet.” It offers some provocative thinking about why people wait in lines and the value of doing so. Shortly ...
2 min read
Why Your Secret to Happiness is a - Self-Service Kiosk
A recent study entitled “Valuing Time Over Money Is Associated With Greater Happiness” confirms what we have long suspected. First, when it comes down to it, people value time more than money. Second, they assign a high financial value to their time. And third, those who prioritize time over money t...
2 min read
How government offices can do more for more citizens
Public agencies are at a crossroads. Many have done things a certain way for a very long time, and it's hard to think of a new way for government offices to improve their services for citizens. Many lack sufficient funding or an adequate workforce to push forward significant innovation. And because ...
2 min read
What is an API and how can it improve my customer journey?
Across news channels, it’s becoming increasingly clear that SaaS (Software as a Service) is driving and reshaping businesses and government organization IT strategies. With this new reality, it’s more important than ever to enable technologies to communicate with one another in a streamlined and sec...
2 min read
How public offices are improving the citizen experience
Across the country, government and public agencies are facing a conundrum. On the one hand, entities like the DMV, Department of Veterans Affairs, and city/county services don’t have to deal with competition. For the most part, citizens have one resource option for satisfying requirements like renew...
1 min read
Myfunwait Transforms the Queue Line into the Gaming Field
Next time you’re at the doctor’s office, DMV, bank, or store (or any other place where people are waiting), look around. Chances are, most of the people around you will be doing something on their phone. More than two-thirds of them (68%) are probably playing a game. In general, 77% of Americans tur...
3 min read
Do you Know How to Connect the Dots in an Omnichannel CX?
Imagine you are out for a special dinner. You start with appetizers and have a few courses, all the way through dessert and coffee. The wait staff is attentive, but not pushy. The environment is welcoming and comfortable. The service is well timed. Your appetizers and dessert are delicious. But the ...
2 min read
Here’s What a Great CX Environment Looks Like – and What You Need to Do
Over the past few weeks, we’ve looked at the customer experience from a few vantage points. We’ve clarified the difference between the customer journey, customer service, and the customer experience (CX). The most important point to note is that CX is inclusive of many parts. And it reflects how cus...