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0 min read
The Customer Holiday: A Poem About the Joy of GO
A happy holidays poem from Qmatic, wishing you a season full of happy customers, great journeys, and short queues. For 30 years, it has been our pleasure to help you create remarkable customer experiences. As we all enjoy another holiday season, we thought you might enjoy a little ditty about custom...
2 min read
How Mobile Workforce Solutions Started a Great Journey
Read this story about how Qmatic Orchestra 6 mobile workforce solutions keep a bank employee and his customer connected, efficient, productive, and delighted. On an average, Saturday not so long ago, Nick and Julia were planning a big trip. On this particular Saturday, the husband and wife were head...
3 min read
Orchestra 6: A Leap In Customer Journey Excellence
Qmatic’s Orchestra 6 is an enterprise-class software customer journey management platform for organizations with distributed locations, premises and capabilities. In our connected world, the customer experience is a complex journey across online and onsite touch points. For organizations and their s...
2 min read
Let's Get Personal. This is What Every Customer Wants
At no time in history has it been easier for customers to complain – quite vocally – about poor service, or to find a ready replacement when a brand has fallen the smallest bit short of expectations. Retailers, it benefits you to consider this reality as you work to deliver a value proposition that ...
2 min read
3 Perspectives That Lead to the Best Possible Customer Journey
The customer journey takes someone from the initial point of contact to the final service delivery. In much the same way as when we have a new dining experience, a customer will remember the lowest point (worst moment), the highest point (best moment), and how an experience ended. Because the custom...
2 min read
How to Switch on the Power of “Go” for Customers and Employees
Are you giving employees and customers every chance to provide those 5-star ratings for your product or service? There are many exciting tools now that can smooth any friction in your customer’s journey and bring you closer than ever to aligning your workforce and customers to create value. These to...
3 min read
The Self-service Revolution and Customer Engagement
Piggly Wiggly in 1916, under the guidance of the pioneering retailer Clarence Saunders, revolutionised the shopping experience. By his idea, of not serving each customer by hand but rather individually pricing items, putting them on a shelf and suggesting customers help themselves, he planted the se...
2 min read
How Personalization Drives Better Experiences
Consumers are no longer coming to physical stores for the selection or the prices. They can usually find better alternatives to both online. They’re coming for the experience. Libraries, museums and other public buildings are seeing this shift, too. These industries are feeling increased pressure to...