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2 min read
Perception and Profit: How Customer Experience Drives Growth
The customer journey has become increasingly important to every organization across every industry. We have talked about how social media gives your customer a powerful voice and is important to the perception and strength of your organization. Now let’s take a look at how the customer journey influ...
2 min read
The Business with the Best Customer Service Wins
It doesn’t matter whether you have a shop, a restaurant, or a bank. Without customers, your business doesn’t exist. And thanks to the ease and connectivity of social media and online review sites, your customers hold more and more of the cards. In the Age of the Customer, the business with the best ...
3 min read
The Tool That Will Shape Customer Experience in 2016
In 2016, one technology in particular will help businesses create a great CX as the customer journey spans online and physical environments. Not long ago, Taco Bell announced they had raised their receipt value by 20% by taking orders through a new digital app.[1] Similarly, Chili’s increased desser...
0 min read
The Customer Holiday: A Poem About the Joy of GO
A happy holidays poem from Qmatic, wishing you a season full of happy customers, great journeys, and short queues. For 30 years, it has been our pleasure to help you create remarkable customer experiences. As we all enjoy another holiday season, we thought you might enjoy a little ditty about custom...
2 min read
How Mobile Workforce Solutions Started a Great Journey
Read this story about how Qmatic Orchestra 6 mobile workforce solutions keep a bank employee and his customer connected, efficient, productive, and delighted. On an average, Saturday not so long ago, Nick and Julia were planning a big trip. On this particular Saturday, the husband and wife were head...
3 min read
Orchestra 6: A Leap In Customer Journey Excellence
Qmatic’s Orchestra 6 is an enterprise-class software customer journey management platform for organizations with distributed locations, premises and capabilities. In our connected world, the customer experience is a complex journey across online and onsite touch points. For organizations and their s...
2 min read
Let's Get Personal. This is What Every Customer Wants
At no time in history has it been easier for customers to complain – quite vocally – about poor service, or to find a ready replacement when a brand has fallen the smallest bit short of expectations. Retailers, it benefits you to consider this reality as you work to deliver a value proposition that ...
2 min read
3 Perspectives That Lead to the Best Possible Customer Journey
The customer journey takes someone from the initial point of contact to the final service delivery. In much the same way as when we have a new dining experience, a customer will remember the lowest point (worst moment), the highest point (best moment), and how an experience ended. Because the custom...
2 min read
How to Switch on the Power of “Go” for Customers and Employees
Are you giving employees and customers every chance to provide those 5-star ratings for your product or service? There are many exciting tools now that can smooth any friction in your customer’s journey and bring you closer than ever to aligning your workforce and customers to create value. These to...