Customer Experience Blog - Qmatic

In this article, I describe what arrival management is and how you can use it to move your visitors seamlessly from an online experience to an in-person …

Learn how to manage patient flow efficiently when handling a large number of people for COVID-19 vaccinations.

How can a queue management system in hospitals improve patient flow? Read how you can implement safe and efficient patient journeys with queuing solutions.

Time to invest in patient appointment systems in hospitals which are beneficial for both patients & staff members. Find out more about it in this article!

How can companies improve the digital customer experience? Learn how to adapt and innovate digital solutions to stay ahead in in the game!

The customer journey map allows you to visualize each of the stages of the customer journey on a map including all touchpoints from a customer perspective.

The customer journey is the path that a customer walks, between the different touchpoints and interactions with an organization.

What is patient journey mapping, and how can it benefit patients and healthcare professionals? Time to improve the quality of care with an efficient map.